Care Manager - Townsville

Care Manager - Townsville

Company: Mercy Community Work Type: Full-time Location: Townsville (On-site)

Mercy Community is seeking a skilled clinical leader for their Townsville facility. This is a pivotal leadership position, offering support to the Facility Manager and providing clinical oversight, team direction, and accountability for resident care outcomes. If you are an experienced Registered Nurse with a solid understanding of aged care reform, AN-ACC, compliance, and genuine clinical leadership, we encourage you to apply.

About the Role

The Care Manager assists the Facility Manager with overall accountability for clinical governance, quality, and resident outcomes within the home. Key responsibilities include:

• Providing hands-on clinical leadership and oversight.
• Ensuring care plans, assessments, and documentation are compliant and meaningful.
• Overseeing risk areas such as wounds, falls, medication, nutrition, hydration, and continence.
• Supporting SIRS management and incident response.
• Preparing the home for audits and accreditation activities.
• Coaching, guiding, and holding nursing and care staff accountable.
• Fostering a strong, positive, and safe clinical culture.

This role is best suited for an individual who is confident, remains calm under pressure, and is capable of leading through change.

About You

To be successful in this role, you will possess:

• Current AHPRA registration as a Registered Nurse.
• Strong experience in residential aged care.
• Demonstrated knowledge of AN-ACC, accreditation, and aged care reform.
• Experience leading and developing clinical teams.
• Confidence in managing audits, documentation, and regulatory compliance.
• Strong communication skills with residents, families, and multidisciplinary teams.
• A proactive approach to risk management and quality improvement.

Why Mercy Community

Mercy Community is a Catholic not-for-profit organisation dedicated to providing a wide array of services that support families and young people, individuals living with a disability, and the elderly. Our work is guided by our core values: Compassion, Integrity, Dignity, and Empowerment.

We are committed to supporting our employees in pursuing opportunities, whether within their current area of expertise or in new fields. Build a career with us and explore possibilities for advancement into leadership roles or discover new locations across our extensive geographic footprint.

As a member of the Mercy Community team, you will have access to several valuable benefits, including:

• Generous salary packaging options, allowing you to increase your take-home pay by up to $18,550 per annum as a tax-free component of your salary.
• Free, professional, and confidential counselling services for you and your immediate family, including specialised First Nations counsellors.

Depending on your role, you may also be eligible for:

• Reimbursements for annual influenza and/or other vaccinations.
• A $500 bonus for successful employee referrals.
• Options to cash out or purchase annual leave, and access to extra leave entitlements.

We also ensure all employees have access to a wide variety of excellent learning and development tools to support your ongoing professional and personal growth, including diverse career pathways and opportunities across Mercy.

APPLY NOW!

We may contact applicants prior to the closing date, so we encourage you to apply without delay. Mercy Community Services is a Circle Back Initiative Employer and commits to responding to every applicant.

For any queries, please contact MCSCareers.Mailbox@mercycs.org.au.