Clinical Services Manager

Clinical Services Manager

TLC Aged Care Armstrong Creek Full-time, On-site

TLC Healthcare is a leader in integrated healthcare, committed to providing wellbeing and care to communities. We are seeking an experienced and passionate Clinical Services Manager to join our leadership team at TLC Warralily Gardens in Armstrong Creek. This is an opportunity for a senior Registered Nurse who excels in leadership, is dedicated to person-centred care, and is keen to support and develop high-performing clinical teams. The role involves providing clinical leadership across the home and collaborating with the General Manager to achieve quality outcomes, compliance, workforce capability, and resident wellbeing.

About the Role The Clinical Services Manager will offer operational and clinical leadership to nursing and care teams, ensuring the delivery of safe, high-quality, and resident-focused care. This position is key to supporting accreditation outcomes, clinical governance, workforce development, and continuous quality improvement initiatives.

Key Responsibilities

• Lead and support clinical and care teams to deliver exceptional person-centred care.
• Partner with the General Manager on operational and clinical management of the home.
• Monitor clinical performance, quality indicators, audits, and compliance outcomes.
• Oversee care planning, assessments, clinical documentation, and reviews.
• Provide coaching and support to nursing leaders on complex clinical matters.
• Manage clinical education programs, competency development, and workforce capability.
• Support incident management, complaint resolution, and risk mitigation activities.
• Contribute to roster management, staffing oversight, and workforce planning.
• Drive continuous improvement initiatives to enhance resident outcomes and service quality.
• Promote a positive, collaborative, and inclusive workplace culture.

About You To be successful in this role, you will possess:

• Current AHPRA registration as a Registered Nurse (Division 1).
• Demonstrated leadership experience within aged care, healthcare, or residential care environments.
• Strong knowledge of aged care standards, accreditation requirements, AN-ACC, infection prevention, and clinical governance frameworks.
• Exceptional communication, stakeholder engagement, and people leadership skills.
• Proven ability to support, coach, and develop clinical teams.
• Experience managing clinical risk, quality systems, and continuous improvement programs.
• Strong analytical, problem-solving, and decision-making capabilities.
• A genuine commitment to person-centred care and resident wellbeing.

Requirements

• Minimum 4 years’ experience in a clinical leadership role.
• Strong knowledge of the Aged Care Quality Standards.
• Current AHPRA registration (Division 1).
• NDIS Worker Screening Check (includes police check).
• Up-to-date COVID-19 vaccinations (3 doses) and 2026 Influenza vaccination.
• Proof of Australian work rights.

What you’ll get

• Exclusive TLC Employee Shopping Portal access with significant wholesale discounts on everyday items.
• Program of employee and wellbeing initiatives.
• Employee Assistance Program.
• Enrolment into our ongoing leadership development program.
• Discounted health insurance.
• Free gym membership.
• Novated leasing.

Why Join TLC Healthcare? TLC's values guide all our actions: Respect | Accountability | Excellence | Collaboration | Integrity | Innovation. We offer:

• A rewarding leadership opportunity within a growing healthcare organisation.
• Ongoing professional development and career progression opportunities.
• A supportive and collaborative leadership team.
• The opportunity to positively impact the lives of residents, families, and employees.
• Competitive remuneration and employee benefits.

Apply Today If you are a passionate clinical leader looking to advance your career and drive excellence in aged care, we encourage you to apply.

TLC Healthcare operates on a direct sourcing model and requests agencies to refrain from unsolicited contact regarding advertised vacancies.

For any questions regarding this role, please contact Talent Acquisition at talentacquisition@tlchealthcare.com.au. To learn more about the benefits of joining Team TLC, please visit tlchealthcare.com.au.

TLC Healthcare is an organisation with a strong sense of purpose, celebrating diversity and inclusion, and embodying our core values of respect, accountability, excellence, collaboration, integrity, and innovation. Our culture is built on a supportive team environment where individuals thrive and achieve their best professionally. TLC Healthcare encourages applications from people of all backgrounds.