Residential Manager

Residential Manager – Corowa

Southern Cross Care (NSW & ACT) is seeking a full-time Residential Manager to join our team in Corowa. This onsite role offers a salary of $170,000 per year, plus 12% Superannuation and Not-for-Profit benefits.

We have a long-standing commitment to providing exceptional care that empowers older people to live full lives. As part of our team, you will benefit from not-for-profit salary packaging and the support of an experienced leadership team.

Southern Cross Care Benefits:

• Salary Packaging ($15,900) and a meal and entertainment benefit package valued at $2,650.
• Heart HQ – our People Platform, offering exclusive retail discounts, and features to help you celebrate, connect, and succeed.
• Fitness Passport – a discounted workplace health and fitness program for you and your family, providing access to nominated gyms, pools, and health and leisure centres across NSW & ACT.
• Discounted private health insurance.
• Wellbeing initiatives including a Reward and Recognition Program and an Employee Assistance Program.
• Ongoing Training and Development, including access for SCC's Senior Leaders and Support Office teams to a digital library of over 6000 LinkedIn Learning courses.
• Genuine Career Progression Pathways, supported by a Buddy Program, New Grad Elevate Program, and Study Support.
• Referral Bonus Program.

The Role: This is a full-time position, working 76 hours per fortnight, Monday to Friday.

Resident Care & Experience:

• Oversee the delivery of personal and clinical care, ensuring alignment with individual resident needs.
• Maintain current, regularly reviewed, and person-centred care plans.
• Promote a supportive, respectful environment that upholds resident autonomy.
• Oversee lifestyle, nutrition, and wellbeing programs designed to enrich daily living.
• Liaise with residents' families, doctors, hospitals, and specialist services.
• Where required, you may be required to undertake registered nurse duties in the absence of registered nurse coverage at the Home (RN RM only).
• Support decision-making for complex care or compliance matters escalated from daily or weekly reviews.

Operational & Financial Management:

• Oversee the implementation of the daily clinical operating rhythm, led by the Deputy Residential Manager.
• Lead the day-to-day operations of the facility to ensure smooth, compliant service delivery.
• Prepare, manage, and monitor budgets to meet financial targets.
• Maintain accurate and compliant records for funding, subsidies, and audits.
• Manage rosters, payroll inputs, and resource allocations for cost efficiency.
• Hold overall accountability for audit performance, PCI review accuracy, and Clinical Indicator reporting at the site level.

People Leadership & Culture:

• Lead a multidisciplinary team in the delivery of safe, compassionate care.
• Recruit, induct, and support team members to achieve success in their roles.
• Promote a positive and professional culture aligned with SCC HEART values.
• Conduct performance planning, coaching, and support performance improvement.
• Manage underperformance proactively, ensuring all team members understand their roles and responsibilities.
• Guide and support the Deputy Residential Manager in leading day-to-day workforce practice improvements.
• Ensure leadership coverage, clinical delegation structures, and role clarity are maintained across shifts and weekends.

Quality, Risk & Governance:

• Ensure compliance with aged care accreditation standards and SCC policies.
• Lead or support audits, incident reviews, and continuous improvement initiatives.
• Foster a proactive safety culture with WHS compliance and risk mitigation plans.
• Lead planning and review cycles to enhance standards of care and service delivery.
• Monitor clinical indicators and implement corrective actions as needed.
• Lead the investigation and management of complex people matters with support from the People and Culture Business Partner.

Stakeholder Relationships & Communication:

• Build strong relationships with residents and their families to foster trust and satisfaction.
• Communicate regularly and professionally with internal teams and external stakeholders.
• Represent the facility at community forums and regulatory visits.

Health, Safety and Wellbeing:

• Champion a safe working environment by monitoring and modelling safe practices.
• Ensure WHS compliance and participate in incident reviews.
• Oversee emergency procedures and fire safety education.
• Consult with employees on changes affecting their safety and wellbeing.

What you will bring:

Personal Attributes:

• Strong leadership and team development skills.
• Deep understanding of aged care service delivery and resident needs.
• Effective financial and operational management capability.
• Commitment to safety, compliance, and continuous improvement.
• High-level interpersonal, communication, and stakeholder engagement skills.
• Ability to manage change, resolve conflict, and make sound decisions.

Education and Experience:

• Registered Nurse qualification with current registration (RN RM only).
• First Aid Certificate.
• Leadership or management qualification (Desirable).
• Understanding of the Fair Work Act (Desirable).
• Understanding of staff rostering principles (Desirable).
• Qualifications in leadership, management, or ACFI/AN-ACC (Desirable).

Skills:

• (Skills section from original listing would be included here if provided)