Army Duck Operations Supervisor

Army Duck Operations Supervisor

Company: Capta Group of Companies Location: Kuranda Work Type: Full-time Work Arrangement: Onsite

The World Famous Rainforestation Nature Park, a 100-acre (40-hectare) eco-tourism attraction situated within Kuranda's World Heritage Rainforest, is recruiting an Operations Supervisor. This role oversees the iconic Army Duck Tours. Rainforestation, owned and operated by the Woodward family for 50 years, is a prominent destination. This opportunity is for an individual who wishes to lead, inspire a team, and contribute to an Australian tourism experience where each day presents new circumstances.

Reasons to Join the Rainforestation Team:

• Lead an Icon: Take responsibility for the WWII Amphibious Vehicles, guiding guests through rainforest environments and sharing the natural attractions of Far North Queensland.
• Inspire Your Team: Provide mentorship and support to a dedicated team, cultivating a positive and cooperative workplace.
• Work in a Natural Setting: Be immersed daily in one of Australia’s most beautiful natural landscapes.
• Impactful Role: Contribute significantly to delivering memorable and immersive experiences for numerous guests.
• Career Development: Access training and professional development opportunities within the CaPTA Group.

Additional Benefits:

• Participation in industry familiarisation (famils) trips to experience regional highlights.
• Exclusive invitations to CaPTA Group events.
• Discounts on all CaPTA Group attractions.
• Access to the Employee Assistance Program (EAP).

Your Role: Operations Supervisor – Guiding & Inspiring

As the Operations Supervisor for Army Duck Tours, you will be central to daily operations, ensuring high service standards, efficient tours, and team motivation.

Key Responsibilities:

• Lead & Inspire: Guide and motivate your team to consistently deliver outstanding customer service.
• Engaging Tours: Conduct dynamic and educational tours, highlighting the rainforest's ecosystem, wildlife, and history.
• Team Development: Mentor and support team members, fostering a positive and collaborative working environment.
• Operational Excellence: Ensure the smooth functioning of Army Duck Tours, including daily scheduling, vehicle readiness, and guest interactions.
• Problem Solving: Proactively address operational challenges and identify effective solutions.

What We Are Looking For:

We seek a natural leader with a passion for nature, tourism, and developing effective teams.

Essential Skills & Requirements:

• Leadership Experience: Demonstrated leadership and team-building abilities, with the capacity to motivate and influence.
• Customer Focus: A strong commitment to providing high-quality guest experiences for a variety of visitors.
• Organisational Skills: Proficient organisational skills, capable of managing multiple tasks and meeting operational demands.
• Adaptability: A proactive and flexible approach, with a willingness to manage daily challenges.
• Collaboration: Ability to work independently and as part of a team.
• Driving Credentials: Possession of an LR License and Queensland Driver’s Authority, or a willingness to obtain them.
• Availability: Must be available to work a 7-day rotating roster, including weekends and public holidays.

Tourism Background: Previous experience in tour guiding or tourism leadership is highly regarded.

Pre-employment Requirements: You must be willing to undergo pre-employment Drug and Alcohol Screening. Successful candidates will also be required to obtain a Working with Children Blue Card.

How to Apply:

To apply, please submit your resume and cover letter to hr•@capta.com.au or contact us at 07 •••• •455 for further information.