Assistant Manager - Front Office

Assistant Manager - Front Office

Novotel Sydney Darling Square Sydney NSW Full-time, Onsite

Conveniently situated within Sydney’s CBD, Darling Harbour, Darling Square, and ICC precincts, Novotel Sydney Darling Square is seeking an Assistant Manager to join its Front Office team. Accor, a global leader in hospitality, operates over 5,000 properties across more than 90 countries. Globally, Accor employs over 260,000 hospitality experts dedicated to placing people at the core of their operations, fostering a genuine passion for service, and achieving beyond limitations. Accor offers innovative lifestyle experiences through a diverse portfolio of over 40 hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.

Job Description

Reporting to the Front Office Manager, you will be responsible for the successful operation of the Front Office Department.

Key Responsibilities:

• Manage the day-to-day operations of the front desk, including check-ins/outs, loyalty sign-ups, reporting, and assisting with guest needs.
• Supervise and manage the front office team during shifts, including onboarding and training.
• Ensure exceptional guest service is delivered to all guests, with a focus on driving loyalty.
• Effectively manage emergency situations within the hotel, adhering to hotel procedures and processes.

Qualifications:

You will have the opportunity to collaborate with a supportive and dedicated Front Office Manager who is committed to mentoring and developing their team.

What we are looking for:

• A strong background in Front Office procedures and Opera Cloud.
• Experience in supervising, training, and motivating team members.
• The ability to act independently on all matters relating to team and guest safety and wellbeing in the absence of senior management.
• High-level communication skills and the ability to deal with multiple stakeholders.
• Previous experience in an Assistant Manager role, or as a Front Office Supervisor, is ideal.
• Flexibility to work various hours, including mornings, nights, weekends, and holiday periods.

Additional Information:

What’s in it for you?

• An opportunity to experience Work Your Way, Learn Your Way, and Benefits Your Way at Accor.
• The ability to contribute meaningfully and take pride in making a difference to the overall hotel operation.
• Work alongside passionate industry professionals.
• Be mentored by experienced Accor Hospitality professionals invested in your success.

Diversity & Inclusion:

Accor is an inclusive company aiming to attract, recruit, and promote diverse talent. Reasonable adjustments are offered to support you. Please inform us if you require any adjustments during the recruitment process.

Please note: Full working rights in Australia are required to be eligible for this position.