Assistant Manager

Assistant Manager Ibis Melbourne Glen Waverley

Located 25 minutes east of Melbourne CBD, ibis Melbourne Glen Waverley offers 155 contemporary rooms, a restaurant and bar, and naturally lit conference facilities. Situated near shopping, dining, and public transport, the hotel provides convenient access to Melbourne CBD, the Dandenong Ranges, and the Yarra Valley, presenting an opportunity for career advancement in hospitality.

Purpose As Assistant Manager, you will lead the Front Office Team to deliver memorable guest experiences while fostering high team energy. This role involves daily interaction with various departments, coordinating team engagement, supervising staff, managing guest feedback, and resolving issues.

Primary Responsibilities

• Direct the hotel's daily operations with proficiency.
• Lead the Front Office Team, supporting their development and skill enhancement.
• Collaborate with guests to find solutions for any challenges that may arise.
• Assist with roster planning and preparation.
• Bring your authentic self to every shift.

Skills and Experience

• Demonstrated experience in Hotel Front Office Operations, with a history of leadership roles such as Team Leader or Supervisor.
• Familiarity with reservation and property management systems is a plus.
• Ability to multitask and perform under pressure, with strong organisational and time management skills.
• Proficient in written and spoken communication.
• Willingness to work a flexible rotating schedule, including nights, weekends, and public holidays.

Accor Benefits

• ALL Heartist Membership: Access discounts on accommodation and food & beverage globally.
• Family & Friends Discounts: Available on accommodation, services, and events.
• Accor Live Limitless (ALL) Loyalty Program: Earn status and reward points on worldwide stays.
• Learn Your Way: Support career development through Accor's training platforms, Accor Academy and Typsy.
• Build Your Network: Connect with over 300,000 Accor professionals worldwide.
• Worldwide Opportunities: As a leading global hotel operator with over 400 hotels in the Pacific and more than 5,000 across 110 countries, we offer extensive career growth prospects.

Accor welcomes you as you are, supporting your growth and learning to bring purpose to your work. Your career story is yours to write, and together we can shape the future of hospitality. Accor is an inclusive company fostering diverse global teams.

We invite you to APPLY NOW.

Key Facts:

• Location: Glen Waverley
• Work Type: full-time
• Salary: Enjoy Access to Accor Hotels Global Staff Benefits
• Remote/on-site: onsite