Assistant Manager | Intersection Tavern

Assistant Manager | Intersection Tavern

Company: Marlow Hotel Management Location: Ramsgate Salary: $77,000 – $87,000 per year Work Type: Full-time Work Setting: Onsite

Marlow Hotel Management is seeking an experienced Assistant Manager for the Intersection Tavern in Ramsgate. This full-time, onsite role offers a salary of $77,000 – $87,000 per year. The position requires a strong focus on guest experience and involves working closely with the General Manager and Head Chef to ensure the smooth day-to-day operation of a busy hospitality venue.

This role is suited for a hands-on hospitality leader who thrives in a fast-paced environment, leads from the front, and is passionate about delivering outstanding customer experiences.

About the Role

As the Assistant Manager, your responsibilities will include:

• Overseeing food and beverage operations.
• Managing functions and events.
• Leading a team to deliver exceptional service.
• Ensuring operational standards are maintained during shifts.
• Meeting compliance requirements.
• Maintaining the venue’s presentation at the highest level.
• Managing key performance indicators across your department.
• Working closely with the management team to drive operational performance.

Key Responsibilities

• Oversee the daily operations of the bistro and functions/events spaces.
• Lead, coach, and develop staff to deliver exceptional customer experiences.
• Coordinate and manage functions and events, ensuring smooth delivery from enquiry through to execution.
• Ensure all function bookings, deposits, and event orders are accurately managed and documented.
• Manage food and beverage performance, including stock control, GP targets, and wastage management.
• Maintain high standards of venue presentation, ambience, and cleanliness.
• Ensure compliance with liquor, gaming, and venue regulatory requirements.
• Monitor labour costs and assist with roster management.
• Prepare shift reports and communicate operational updates with the management team.
• Build strong relationships with guests, suppliers, and internal stakeholders.

About You

To succeed in this role, you will have:

• Previous hospitality management experience in a pub, hotel, or large venue.
• Strong functions and events coordination experience.
• Proven ability to lead and develop teams.
• Excellent customer service and communication skills.
• Strong organisational skills with the ability to multi-task and prioritise.
• Experience managing KPIs, labour, and financial performance.
• Solid understanding of venue compliance and operational procedures.
• Current RSA and ARCG certifications.

What We’re Looking For

• A leader who leads from the front.
• A professional who remains calm under pressure.
• Someone who values teamwork, accountability, and high standards.
• A motivated hospitality professional with a passion for the industry.

Why Join Us?

• Work with a supportive leadership team.
• Opportunity to develop and grow your hospitality career.
• Be part of a fast-paced, high-performing venue.

If you’re an experienced hospitality leader looking for your next challenge, we’d love to hear from you.