Assistant Manager – Workplace Services | Macquarie Park

Assistant Manager – Workplace Services | Macquarie Park

Company: First Contact Location: Macquarie Park Work type: Full-time Salary: $70,000 – $80,000 per year Work type: Onsite

First Contact views the workplace as more than just a physical location; it's about crafting an experience. We are seeking an experienced and hands-on Assistant Manager to direct the daily operations at our client's campus in Macquarie Park. In collaboration with the National Front of House Manager (who is based on site), you will lead a team of dynamic First Contact members. Your focus will be on upholding superior service standards, providing team support, and ensuring the workplace experience consistently surpasses expectations for both employees and visitors.

The ideal candidate is a proactive leader adept at thriving in a fast-paced setting, enjoys resolving challenges, and is committed to delivering outstanding customer service while nurturing and developing a high-performing team.

Responsibilities:

• Oversee the daily operations of receptions, meeting rooms, events, the loading dock, mailroom, and learning centre.
• Coach, mentor, and support a high-performing team of workplace services professionals.
• Ensure exceptional customer service and premium workplace experiences for employees and visitors.
• Cultivate strong relationships with the client and key stakeholders.
• Coordinate daily staffing, workflows, and service delivery across all operational areas.
• Address operational issues promptly and effectively while maintaining high service standards.
• Identify opportunities for process improvements and enhancements to workplace services.
• Assist with recruitment, onboarding, training, and performance management.
• Maintain operational documentation, reporting, and compliance with First Contact policies and procedures.

About You:

You will be a confident and approachable leader who enjoys active involvement in daily operations while enabling your team's success.

You will bring:

• A minimum of 2 years' experience in a leadership role within customer service, hospitality, or workplace services.
• Proven ability to lead, coach, and develop high-performing teams.
• Excellent communication and relationship-building skills.
• Strong organisational and problem-solving abilities.
• A proactive, hands-on leadership style.
• The capacity to manage multiple priorities in a fast-paced environment.
• A genuine passion for delivering exceptional customer experiences.

Why First Contact?

• Monday to Friday roster (operating between 7:00 am – 7:00 pm), allowing for evenings and weekends off.
• Competitive salary package.
• A reward and recognition program including retailer vouchers.
• A corporate wardrobe will be provided.
• Opportunities for ongoing learning, development, and career progression.
• Become part of a supportive team dedicated to delivering premium workplace experiences for a leading telecommunications client.

This role requires periods of walking, standing, sitting, and occasional manual handling.

If you are an experienced leader passionate about driving operational excellence, developing people, and creating exceptional customer experiences, we encourage you to apply.