Cafe Supervisor | Cafe Loulou

Cafe Supervisor | Cafe Loulou

Company: Etymon Projects Location: North Sydney Work type: Full-time, Onsite

Café Loulou, a French-inspired café, bakery, and bistro, is situated in North Sydney, a minute's walk from Victoria Cross Metro station. We are recognised for our welcoming hospitality, quality produce, artisan pastries, and all-day dining. Café Loulou is a favoured spot for locals, commuters, and visitors, operating in a fast-paced environment where we focus on delivering excellent service and memorable guest experiences.

The Role As the Floor Supervisor, you will assist the Venue Management team in the daily operations of Café Loulou. Your responsibilities will include upholding exceptional service standards, providing outstanding guest experiences, and ensuring venue procedures are followed. You will contribute to smooth floor operations by supporting staff, ensuring efficient service, and maintaining high standards of venue presentation, cleanliness, and professionalism. The Floor Supervisor also has a role in developing junior team members and fostering a positive, high-performance team culture.

Responsibilities

• Oversee daily floor operations, including opening and closing.
• Maintain high service standards and deliver exceptional guest experiences.
• Support, coordinate, and develop staff for efficient service and strong team performance.
• Prepare the venue for service through stock control, organisation, and cleanliness.
• Manage tills, resolve discrepancies, and complete end-of-day reporting.
• Ensure adherence to RSA, health, safety, and operational procedures.

Key Behaviours & Attributes

• Excellent verbal communication, delegation, and time management skills.
• Ability to maintain composure and organisation in a fast-paced, high-volume setting.
• Strong leadership skills and the capacity to lead by example.
• Solid knowledge of food, beverages, coffee, and hospitality service standards.
• Ability to build relationships with guests and team members.
• Positive outlook towards hospitality and change.
• Good awareness of current food, beverage, and café trends.

Experience and Qualifications

• A minimum of 2 years' hospitality supervisory experience in a high-volume venue.
• Proven leadership skills including experience in training, mentoring, and motivating teams.
• Strong knowledge of café and bistro-style service.
• Sound understanding of coffee, food, wine, and beverage service.
• Experience with cost control, rostering, and operational reporting.