Case Manager

Case Manager Toll Group Adelaide SA Full-time, Remote

Toll Group is more than a logistics provider; we facilitate the movement of businesses that drive the global economy. Our 16,000 team members are equipped to address any logistics, transport, or supply chain challenge, regardless of scale. With over 130 years of customer support, we serve more than 20,000 customers globally across 500 sites in 27 markets, supported by a forwarding network spanning 150 countries. Toll Group is a proud member of Japan Post.

Our Global Logistics division offers comprehensive supply chain solutions, from end-to-end services to part solutions, encompassing warehousing, distribution, and dedicated transport across the globe, reaching even remote locations. The Government & Defence sector provides specialised logistics expertise, including relocation services. We collaborate with government clients at all levels to deliver a wide array of logistics solutions, from distributing healthcare products and managing employee relocations to delivering government vehicles and supporting helicopter rescue services.

The Opportunity Due to sustained business expansion, an engaging opportunity exists for a Case Manager to join our Government & Defence team in Adelaide. This role is pivotal in supporting relocation initiatives, serving as the primary point of contact for Australian Defence Force (ADF) Members and their families throughout their relocations across Australia. Our team is committed to ensuring ADF Members experience an exceptional relocation journey.

Responsibilities:

• Deliver a high-quality, end-to-end relocation experience for relocating ADF members and their families through expert case management, policy adherence, advocacy, and escalation resolution.
• Manage expectations by ensuring members and their families understand the service scope and the relocation lifecycle.
• Perform proactive and technically proficient administration of Defence relocation policy and entitlements, ensuring benefits and entitlements align with policy and client key performance indicators.
• Respond to routine telephone and email inquiries.

About You:

• Case management experience in a similar capacity (e.g., global mobility, assignment management, insurance, or travel) would be advantageous.
• Ability to interpret policy and legislation.
• Effective written and verbal communication skills, with the capacity to engage professionally with diverse stakeholders.
• Strong attention to detail and time management skills.
• Proficiency in all Microsoft applications.
• Mandatory requirement: Must be an Australian Citizen or Permanent Resident.

Benefits:

• Flexible work options are available.
• A supportive team environment.
• Full training is provided.

Office Location: Grenfell St, Adelaide – conveniently located near public transport.

A Day in the Life: Interested in understanding a Case Manager's daily activities? Click the link below to hear from Matthew and Daniela from our Relocations team: A Day in the Life of a Case Manager

Toll Group is committed to fostering an inclusive and culturally safe workplace and proudly welcomes applications from Aboriginal and Torres Strait Islander peoples for roles within our Managed Services division. We value the diversity of perspectives our team members bring.

Future Opportunities: If this role isn't the perfect fit, but you are passionate about relocations, global mobility, or travel services, we encourage you to submit an expression of interest to join our talent pool. We will reach out when a suitable role becomes available. Explore Jobs

What moves you? At Toll, you can play a significant role in delivering essential services, from food and fuel to medicine and rescue operations, ensuring businesses and communities thrive. We view daily change as an opportunity for curiosity, insightful questioning, and building meaningful connections. Discovering innovative problem-solving methods is integral to our operations. With an ambitious vision to expand our global presence, our 16,000+ employees are driven by a passion for progress. We work collaboratively in friendly, supportive teams, guided by approachable leaders who empower us to make impactful decisions swiftly. Benefit from industry-leading training and develop alongside talented experts. Feel empowered to tackle diverse challenges and embrace new responsibilities that propel your career, our customers, and the world forward.

We encourage you to apply even if you don't meet every single requirement. If you possess similar skills and a willingness to learn, you may be an ideal candidate. Toll values a diverse, inclusive, and authentic workplace. If your past experience doesn't perfectly align, please discuss it with us – you might be the right person for this or other upcoming roles. Toll welcomes individuals of all ages.