Chief Steward

Joondalup Resort, a member of the TenGolf Group, is a prominent Western Australian entity in golf, hospitality, and wine. The group manages six golf courses and a winery, providing significant experiences in golf, dining, events, and lifestyle. As the business expands, Joondalup Resort seeks a detail-oriented Chief Steward to lead its stewarding team.

Role Objective: To oversee the stewarding team, ensuring kitchens and back-of-house areas are maintained in a spotless, safe, and service-ready condition.

Key Responsibilities:

• Manage daily stewarding operations, including the dishwasher section, back-of-house cleanliness, and support for banquet setup and organisation.
• Uphold sanitation and hygiene standards, overseeing cleaning schedules, correct chemical usage, and dish machinery cleaning and operation controls.
• Verify hygiene controls through regular checks and documentation, including chemical levels and water temperature where applicable.
• Achieve labour efficiency by building and managing costed rosters aligned with business volume, confirming worked hours, and deploying resources effectively.
• Control stewarding costs through breakage/loss prevention, inventory variance reduction, budget adherence, and continuous improvement in consumable usage.
• Ensure stewarding equipment is ready by conducting routine cleanliness and condition inspections, escalating faults proactively, and coordinating repairs or replacements.
• Manage stock, par levels, and requisitioning of cleaning supplies; conduct stocktakes and report on shortages.
• Collaborate with the Head Chef, Venue Manager, and Banquets Team to facilitate smooth plate-ups, buffet support, and storage of banquet operational equipment.
• Lead, train, and performance-manage the stewarding team, including recruitment support, onboarding, coaching, and fostering a high-standard culture.

Candidate Profile:

• Demonstrated experience leading stewarding or kitchen utility operations in a high-volume hotel, resort, club, large venue, or catering environment.
• Solid understanding of kitchen hygiene and sanitation standards, with the discipline to enforce cleaning routines efficiently and under pressure.
• Sound knowledge of WHS hazards in food service environments (chemicals, slippery floors, hot surfaces, manual handling, machinery) and practical risk control habits.
• A confident people leader, skilled in coaching, accountability, shift supervision, and conducting constructive performance conversations.
• Strong communication and cross-functional coordination abilities.
• Willingness to work across multiple outlets.
• Availability for a rotating roster, including weekends and public holidays, as operationally required.

Mandatory Qualifications:

• Police Clearance Certificate
• Food Safety & Hygiene certification
• Chemical Handling Certificate

What We Offer:

• Staff discounts across resort facilities.
• Free parking and access to resort amenities.
• Employee Assistance Program (EAP).
• Golf entitlements as a full-time employee.
• A scenic working environment surrounded by nature and golf greens.

Work Details:

• Title: Chief Steward
• Company: Joondalup Resort
• Location: Connolly
• Work Type: Full-time
• Work Arrangement: Onsite