Commercial Flexi Supervisor

Commercial Flexi Supervisor

Merlin Entertainments Group is seeking an enthusiastic Commercial Flexi Supervisor to join the team at the Darling Harbour visitor attractions: SEA LIFE Sydney Aquarium, WILD LIFE Sydney Zoo, Madame Tussauds Sydney, and Immersive Gamebox Sydney. This is a full-time, onsite position based in Sydney NSW.

About the Role

In this role, you will collaborate with the Commercial management team to oversee the daily operations of commercial outlets across the Darling Harbour Attractions. The focus is on delivering exceptional guest experiences and high-quality products, with safety as a primary consideration. Success will be measured by maintaining financial and non-financial KPIs, fostering a positive staff culture to achieve guest satisfaction and staff engagement targets. You will be responsible for the smooth daily operation of the commercial department and the provision of ongoing training, with an emphasis on motivating staff to deliver excellent customer service in all interactions.

This is a multi-skilled position requiring the successful candidate to work across all outlets at the Darling Harbour attractions. You will act as an ambassador for SEA LIFE, WILD LIFE, Madame Tussauds, and Immersive Gamebox Sydney, as well as all Merlin attractions in Sydney, including Sydney Tower Eye.

About You

To excel in this role, you will possess a passion for customer service with a focus on enjoyment. A strong desire to learn and develop your career, coupled with a drive to streamline processes and seek improvements, is important.

Availability requirements include consistent weekend work with some weekday availability, and full availability during NSW school holiday periods. You will be able to work shifts of various times, from 6:30 am to 11:00 pm.

Additional requirements include:

• Necessary retail or sales experience
• A great eye for detail
• Ability to work in a fast-paced, target-driven environment
• Ability to multi-task
• Flexible and adaptable approach
• A genuine passion for delivering memorable guest experiences
• Ability to be approachable and comfortable talking to a range of guests
• Shows a strong ability to problem-solve when faced with difficult tasks
• Reliable & punctual
• Ability to work both independently and as part of a team

This role requires the following certifications or willingness to obtain prior to commencement:

• Working With Children Check (WWCC)
• Responsible Service of Alcohol (RSA)

The ideal candidate will have a high attention to detail and be driven by delivering the best product to guests through an engaged and highly motivated team environment. You will be adept at prioritization and delegation in situations requiring fast service and managing various expectations from internal and external customers. You will also engage your creative side with product and display merchandising. Previous experience in a similar role is ideal, but a desire to work in the entertainments and tourism industry is essential.

The successful candidate will have some experience in staff coaching and be able to deliver constructive feedback to employees of varying ages and abilities. You will be proactive in your approach to training and have demonstrated experience in guest recovery situations. The role will require weekend and weekday coverage.

About Our Benefits

• Corporate benefits including free access to all Merlin attractions worldwide.
• Domestic and global opportunities for skill and career development in tourism and attractions.
• Additional Leave (including birthday and wellbeing) and 3 volunteer days.
• Opportunity to be involved with Diversity & Inclusion initiatives, including our Reconciliation Action Plan.
• Being part of a business built on fun.

About Us

Merlin Entertainments is the company behind iconic brands such as SEA LIFE, Madame Tussauds, and Peppa Pig World of Play. We operate over 140 attractions in 25 countries, delivering memorable experiences to more than 54 million visitors annually. We are the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions including SEA LIFE, WILDLIFE, and Madame Tussauds. Merlin Entertainments is driven by a strong social responsibility, aiming to create a world where the global community respects, conserves, and sustainably manages aquatic habitats, wildlife, and natural resources through our charities: Merlin's Magic Wand, the SEA LIFE Trust, and the WILDLIFE Conservation Fund.

Merlin Entertainments strongly encourages applications from all backgrounds, including people of Aboriginal and/or Torres Strait Islander descent.

If you are vibrant and passionate about delivering amazing service within a great company and in a team that loves what they do, we want to hear from you.