Commercial - Tours Coordinator

Commercial - Tours Coordinator

Company: Venues NSW Location: Moore Park Work type: Full-time Remote/on-site: Onsite

Venues NSW operates as a commercially driven agency of the NSW Government. Its portfolio includes the Sydney Cricket Ground and Allianz Stadium, alongside other significant sporting and cultural stadiums and precincts across Sydney, Olympic Park, Parramatta, Newcastle, and Wollongong. This network hosts over 5 million visitors annually across more than 500 events, significantly contributing to the economy. Venues NSW fosters integrated partnerships with sporting codes, the entertainment and event industry, audiences, local businesses, NSW Government agencies, and community groups. By leveraging internal resources and a broad employee skillset across its NSW network, the agency effectively delivers key projects and secures high-quality content.

About the Role

Reporting to the Tours Manager, this position involves coordinating and supporting the delivery of the SCG Tours Program, a prominent visitor experience in Sydney. The role is integral to ensuring guests receive engaging, informative, and memorable tours of the Sydney Cricket Ground, Allianz Stadium, the SCG Museum, and other unique venue attractions.

In close collaboration with tour guides, operational teams, venue stakeholders, and external partners, you will manage the daily operations of tours, handle bookings and customer inquiries, oversee group experiences, and contribute to the program's expansion through new tour offerings, partnerships, and visitor engagement initiatives.

We encourage applications from individuals with a passion for customer experience, tourism, sport, and storytelling, who enjoy dynamic work environments where each day presents new challenges.

About You

You are an organised, customer-centric professional adept at creating memorable visitor experiences and thriving in a fast-paced, dynamic setting. You excel at building positive relationships with diverse individuals, communicate with confidence, and can manage multiple tasks while maintaining a high standard of service.

Requirements:

• Relevant qualifications in tourism, hospitality, events, business, marketing, or a related field (desirable).
• Experience in tourism, attractions, hospitality, events, museums, cultural institutions, or similar customer-facing environments.
• Strong customer service, communication, and stakeholder engagement skills.
• Excellent organisational, administrative, and problem-solving abilities, with a strong attention to detail.
• Experience managing bookings, customer enquiries, and booking or CRM systems.
• A proactive, collaborative approach and a passion for enhancing visitor experiences.

Please click here to view the role description.

Why Work for Us

• Opportunities for career development and progression.
• Access to the Sporting Club of Sydney facilities.
• A team-oriented culture.
• Other benefits associated with working with major sport and entertainment venues.

Important Information:

Applicants must be Australian citizens or permanent residents to be considered. A National Police Clearance check will be required.

Venues NSW is committed to social and cultural diversity, providing a safe and healthy work environment, and upholding the principles of workplace gender equality. Aboriginal and Torres Strait Islander Australians are encouraged to apply.