Community Engagement & Membership Coordinator

Community Engagement & Membership Coordinator

West Pennant Hills Sports Club Limited is seeking an energetic, people-focused professional for a varied and engaging role at the heart of its operations. This full-time, onsite position is located in West Pennant Hills.

As the Community Engagement & Membership Coordinator, you will be integral to the club's daily functions. Responsibilities include managing a team of over 100 staff, including recruitment, onboarding, and roster creation. You will also be involved in live social media content creation for promotional events, assisting local sporting clubs with event arrangements, and gaining hands-on experience in food and beverage, bar service, and gaming operations.

Key Responsibilities:

• Building and publishing staff rosters across all departments and managing the weekly labour budget.
• Interviewing candidates and conducting full onboarding for new starters.
• Tracking RSA, RCG, ARCG, and AML/CTF training compliance for all staff.
• Conducting WHS audits, maintaining the incident register, and ensuring certifications are current.
• Selling and coordinating functions, including wakes, corporate events, Probus meetings, and sporting presentations.
• Processing new memberships and handling escalated member enquiries at the reception.
• Capturing and publishing live social media content from major promotional nights.
• Scheduling content for Facebook and Instagram, and engaging with member comments.
• Coordinating member communications via SMS, email, and app notifications.
• Supporting the club's gaming and harm minimisation obligations.
• Assisting with food and beverage or gaming floor operations during peak times.

What We Are Looking For:

We seek an individual who thrives on variety, takes ownership, and enjoys interacting with people.

Requirements:

• Strong organisational skills with attention to detail.
• Ability to manage competing priorities effectively.
• Friendly and confident demeanour when interacting with members, staff, contractors, and the community.
• Comfort with technology, including rostering platforms, social media, and membership systems.
• Willingness to assist across all areas of club operations.
• RSA and RCG certifications, or a genuine willingness to obtain them promptly.
• Availability to work Thursday to Monday, including Friday nights and weekends.

Previous experience in a club, hotel, hospitality, or events environment is a genuine advantage. Experience in HR administration, social media content creation, or community engagement is also beneficial.

What's On Offer:

• A competitive salary package.
• A genuinely diverse role with daily variation.
• A clear pathway towards supervisory or operational management positions.
• Access to industry training and resources from ClubsNSW.
• Cross-functional exposure across HR, events, membership, compliance, social media, and club operations.
• A structured Thursday to Monday roster, ensuring Tuesdays and Wednesdays are always free.

About West Pennant Hills Sports Club:

West Pennant Hills Sports Club is an active community hub in the Hills District, offering full-service dining and bar operations, a busy events calendar, gaming facilities, and a promotions program. The club maintains strong community connections through partnerships with charities, local sporting clubs, and community organisations.

To Apply:

Submit your resume and a brief cover letter explaining your suitability via Seek. Applications are reviewed on a rolling basis.