Customer Service Manager

Customer Service Manager Regus Australia Brisbane QLD Full-time, Onsite

This role is central to our expanding global organisation, with accountability for all facets of your centre's performance. You will be provided with the autonomy and resources to manage your centre as if it were your own enterprise. Your responsibilities will encompass a broad scope, including:

• Managing all on-site operations and activities.
• Addressing and resolving challenges as they arise.
• Conducting tours for prospective clients.
• Engaging in upselling opportunities with existing clients.
• Prioritising exceptional customer care to foster brand ambassadorship among clients for yourself, your team, and IWG.

What Regus Australia Offers You: This opportunity is suitable if you are seeking:

• A career that is engaging, challenging, and rewarding.
• Comprehensive induction training alongside excellent ongoing learning and development opportunities.
• Significant prospects for career advancement.
• Attractive, attainable incentives and sociable working hours.
• Access to a broad selection of flexible, personalised workplace benefits designed to support mental, physical, and financial wellbeing.

About You: Ideally, you possess experience in leading a small, cohesive team and achieving targets. You may have previous experience managing a flexible workspace centre, or alternatively, a retail store, restaurant, or any site with a strong customer service emphasis. Beyond your inherent sales and commercial acumen, your mindset is paramount: passion, drive, ownership, and resilience.

• Passion: A commitment to looking after our diverse prospects, customers, and guests is fundamental to our operations. You must bring your passion and positivity to work daily.
• Drive: Your personal drive and your team's collective drive for success will mean you are only satisfied once desired results are achieved.
• Resilience: A steadfast focus on business priorities, irrespective of any obstacles encountered.

Crucially, you will play a key role in ensuring all our customers consistently receive a truly world-class service. Your sense of ownership will drive continuous improvement in the quality of service and the workspace.

About IWG: With nearly 4,000 tech-enabled, sustainable, and inspiring centres globally, we are four times the size of our closest competitor and continue to expand. Eighty percent of Fortune 500 companies are already among our clientele, and with plans to grow to over 30,000 centres in the next decade, we are uniquely positioned to offer exciting career opportunities to the right individual as we pioneer the workspaces of the future. We recognise that our success is contingent upon providing all our employees with every opportunity to excel. Many of our senior leaders began their careers within our centres. We are also committed to reducing commuting-related carbon emissions by encouraging workers to opt for cycling and walking over driving. This initiative, combined with our investments in advanced buildings, supports our commitment to achieving carbon neutrality.

Apply today to collaborate on helping millions of people have a positive day at work.