Customer Service Officer

Customer Service Officer

Company: Airport Parking Location: Hendra Work type: full-time Salary: $26 – $39 per hour Remote/on-site: onsite

Andrews Airport Parking, Australia's largest off-airport parking provider with nearly 30 years of operation in Melbourne, Brisbane, and Adelaide, is seeking Customer Service Officers. We pride ourselves on delivering "good old-fashioned service."

Opportunities are available for Full-Time or Part-Time Customer Service Officers to join our Hendra, Brisbane team. We are looking for individuals with a warm, professional demeanour and a passion for customer care to fill this hands-on position.

The Role, Rates, and Rosters

Customer Service Officers are integral to our operations. Your responsibilities will include:

• Managing the front counter alongside fellow officers.
• Processing on-site customers and vehicle keys.
• Handling phone reservations and inquiries.
• Communicating with shuttle bus drivers and yard officers.
• Providing support to these staff members during their breaks.

This is an engaging and diverse role, offering genuine enjoyment for the right candidate.

As of June 28th, rates and rostering are as follows:

• Both full-time and part-time positions are offered.
• A rotating roster of AM and PM shifts operates across all 7 days, planned in advance.
• Weekday base rate is $25.52 per hour, increasing to $26.33 per hour after 6 months. Higher rates apply between 7:00 PM and 7:00 AM.
• Weekend base rate is $38.28 per hour, increasing to $39.50 per hour after 6 months.
• Higher rates apply on public holidays.
• Rates are scheduled for review upwards in early July.

Further Benefits

• Five weeks of annual leave.
• Staff incentives and discounts to acknowledge extra effort.
• Permanent and stable employment due to consistent business activity.
• Active roles involving continuous movement.
• A positive company culture with opportunities for career advancement.

Successful Applicants Will Possess

• Exceptional customer service skills; previous experience is well regarded.
• High presentation standards.
• Confidence in driving vehicles of all types and sizes.
• Enjoyment of a fast-paced environment.
• A reliable and honest personality.
• A can-do attitude.
• Availability on a rotating roster, which includes weekends and public holidays.
• A current Police Check (or a willingness to obtain one post-interview).
• Driver Accreditation (or a willingness to obtain one soon after commencement).

You will find this hands-on role varied and fast-paced, supported by a vibrant team dedicated to delivering excellent service to holidaying families, business travellers, and FIFO workers.

If this sounds like you, please apply.