Duty Manager

Duty Manager – Lancemore Crossley St., Melbourne VIC

Lancemore Crossley St. is seeking an experienced Duty Manager to join their team in Melbourne, VIC. This full-time, onsite position offers a unique opportunity within a design-led luxury boutique hotel.

About Lancemore Crossley St. Nestled in Melbourne’s Paris End laneways, Lancemore Crossley St. merges contemporary luxury with the city’s creative energy. Surrounded by cultural attractions, the hotel embodies the essence of Melbourne, offering culture, character, and understated sophistication. The property features 112 curated guest rooms and suites, a rooftop terrace with city views, and art deco-inspired social spaces.

About Lancemore Hotel Group Since 1986, Lancemore has been a leader in boutique hotels across Australia, recognised for understated luxury, thoughtful design, and genuine hospitality. The group fosters a culture that values individuality, development, and empowering career growth.

What We Offer

• Tailored mentoring and genuine career progression opportunities
• A supportive and high-performing team culture
• Staff discounts and lifestyle benefits across the Lancemore collection
• The opportunity to advance your leadership career in boutique luxury hospitality

About the Role As Duty Manager, you will hold a key leadership position in the hotel's daily operations, ensuring exceptional guest experiences and supporting a service-focused team. This is a hands-on role for someone who enjoys leading from the front, thrives during busy periods, and fosters a warm and engaging atmosphere for guests and colleagues.

Key Responsibilities

• Lead and support daily hotel operations to ensure seamless guest experiences.
• Inspire and mentor the Front Office team through coaching, training, and feedback.
• Deliver personalised service that reflects the Crossley boutique experience.
• Ensure consistency across hotel standards, procedures, and guest interactions.
• Manage guest feedback and resolve issues with professionalism and care.
• Oversee hotel systems, reservations, cash handling, and PMS procedures.
• Support revenue performance through upselling and guest engagement.
• Work across a rotating 24/7 roster, including evenings, weekends, and public holidays.

About You You are a natural host with strong leadership instincts and a passion for boutique hospitality.

You Bring:

• Previous hotel Duty Manager or Front Office leadership experience.
• A hands-on leadership style with the ability to remain calm under pressure.
• Confidence leading teams through fast-paced service environments.
• Exceptional communication and guest engagement skills.
• A genuine passion for personalised luxury service.
• Strong organisational skills and attention to detail.
• A collaborative and positive approach that energises the team.
• Commercial awareness and enthusiasm for driving results.
• An understanding that modern luxury centres on creating authentic and memorable experiences, not scripted service.

Application Instructions Please click the "Apply" Button.

Please Note: Only applicants with valid working rights in Australia will be considered.