Facilities Officer

Facilities Officer

NSW Rural Fire Service

Location: Dubbo Work Type: Full-time Salary: $85,804 - $93,949 per annum plus 12% superannuation Work Type: Onsite

About the Role:

This is an ongoing, full-time position working 35 hours per week at the RFS State Training Academy in Dubbo. The role is classified as RFS Level 4/5.

Key Responsibilities:

• Coordinate accommodation, training, and event bookings.
• Deliver exceptional customer service at the RFS State Training Academy.

What We Offer:

• Ongoing employment.
• Attractive annual salary of $85,804 - $93,949 per annum plus 12% superannuation.
• 5 weeks annual leave may be applicable for the Western Zone location.
• Limited free onsite car parking.
• Operational/Corporate uniform.
• Attractive leave entitlements.
• Free access to the Member Assistance Program (MAP) for RFS members and their immediate families.
• Salary packaging options.
• One ‘Agreed Absence’ leave day per calendar month.
• Ongoing learning and professional development programs, with access to internal courses as the RFS is a Registered Training Organisation.
• Partnership with Fitness Passport for eligible RFS staff and their families, offering access to over 845 gyms and pools.

About the NSW Rural Fire Service:

The Rural Fire Service (RFS) is a dedicated community providing fire and emergency services across approximately 95% of NSW. We are a passionate team of over 70,000 volunteer members and staff committed to protecting our neighbours, the wider community, and the environment from bushfires and other emergencies. We foster mutual respect, support, friendship, and camaraderie, working as one team with a single purpose. If you share our passion for community service and environmental protection, we encourage you to apply and become part of our mission to safeguard lives and NSW landscapes.

Ideal Candidate Profile:

• Demonstrated experience using booking management systems, with a focus on accurate data entry and strong record management practices.
• Exceptional attention to detail, with the ability to manage competing priorities while ensuring accuracy across multiple bookings and administrative tasks.
• Excellent organisational and customer service skills, with the ability to respond professionally to enquiries and deliver a positive customer experience.

Making the Move to Regional NSW:

This role is located in Regional NSW, making you eligible for The Welcome Experience. This is a free service designed to assist essential workers and their families relocate to regional NSW. Support includes assistance with finding housing, childcare, partner employment, and community connections. Explore The Welcome Experience for more information.

How to Apply:

To be considered for this opportunity, please submit your application by clicking 'Apply Now' through the relevant advertisement on RFS Careers. Please attach:

• A cover letter in PDF format, addressing how you meet the essential requirements of the role, outlining your suitability and why you are interested in this opportunity.
• A resume in PDF format, including two current/recent professional referees with their email address and contact number.
• Responses to two targeted questions within the online application process (maximum 500 words each):
• Describe a situation where you had to manage competing priorities while maintaining a high level of accuracy across administrative tasks. What approach did you take and what was the result?
• Describe your experience using booking management systems to coordinate accommodation, training, events or similar services. In your response, provide an example that demonstrates how you managed bookings accurately, maintained records and delivered a positive customer experience.

Candidates are encouraged to prepare their applications independently to ensure they accurately reflect their skills and experience. The RFS values authentic, original responses that reflect individual perspectives and alignment with its values and priorities. Skills, knowledge, and capability will be assessed and verified through the capability assessment process.

Application Deadline: 11:55pm Wednesday 15th July 2026.

For More Information:

For a confidential discussion, please contact Jodie McQuillan, Facilities Manager, on 04•• ••• 004 or email jod••••••••••••@rfs.nsw.gov.au.

Please access the Role Description and our organisation structure for further details. Candidates are required to meet minimum essential requirements as per the role description; applications not meeting these may not progress to shortlisting.