Front Office Attendant

Front Office Attendant

Crown Resorts Limited is seeking an enthusiastic and dedicated individual to join the Crown Metropol Front Office team. This is a full-time, onsite position based in Southbank.

Crown Resorts is a premier destination for luxury hotel experiences. Guided by Crown’s 4Cs of Service Excellence – Be Courteous, Connect, Create and Care – we are committed to delivering memorable and elevated hospitality experiences. We value passion, optimism, and an appetite for positive change. Here, you will be part of a team empowered to explore and experience more, with support from your leader for growth and development.

Responsibilities:

• Provide joyful experiences through genuine care for guests.
• Deliver personalised and seamless check-in and check-out experiences for all guests.
• Demonstrate an in-depth knowledge of Crown hotel products and facilities, as well as service offerings across the broader Crown complex.
• Maintain a professional, friendly, and courteous approach to all customers, recognising and attending to individual needs.

About You:

• Previous experience in a premium hotel or tourism and hospitality related customer service role is preferred.
• A strong work ethic and a passion to provide exceptional guest experiences.
• The ability to multi-task while maintaining a very strong attention to detail.
• Understanding of Hotel Property Management Systems (OPERA) would be advantageous.
• Flexibility to work across a rotating 24/7 roster, including weekends, overnights, and public holidays, is required for this role.

On top of exciting career possibilities, we offer exposure to experiences and learning. Visit Crown Resorts Careers to explore our range of benefits and opportunities.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights, and experiences from people of different races, ages, religions, cultural backgrounds, genders, people with disabilities, people who identify as LGBTIQ+, and Aboriginal and Torres Strait Islander peoples.

Work Type: Full-time Location: Southbank Work Type: Onsite