Front Office Attendant - FT

Front Office Attendant - FT

Crown Resorts Limited

Crown Resorts offers a rewarding environment, both for guests and its people, fostering fun, memorable, and world-class experiences. The company values passion, optimism, and a drive for positive change. Employees are encouraged to explore, experience, and develop with leader support.

Crown is recruiting Front Office Attendants for its dynamic team. This role presents an opportunity to contribute to exceptional guest experiences within a world-class luxury setting at Sydney’s premier property.

Why Join Our Team

• Complimentary meals provided each shift, including hot and fresh options.
• A tailored uniform is supplied and laundered.
• This is a permanent, full-time position with opportunities for internal advancement and career development within Crown.

Key Responsibilities

• Manage guest check-ins and check-outs, ensuring efficient front-desk operations.
• Handle significant guest volume during peak times.
• Allocate rooms and escort guests as needed.
• Accurately confirm and process payments.
• Utilise the Opera Property Management System for guest information entry and visit history maintenance.
• Provide personalised guest experiences, including arranging taxi and limousine services.
• Establish quick, genuine rapport with guests and visitors.
• Maintain composure, professionalism, and a solution-focused approach in a fast-paced, time-sensitive environment.

Requirements

• Demonstrated experience in a high-volume, fast-paced customer service setting.
• Proven capacity to multitask and maintain accuracy while managing multiple guest requests simultaneously.
• A consistently positive and professional demeanour, even during busy periods or challenging situations.
• Strong communication skills and the ability to quickly build rapport with a diverse range of guests.
• Knowledge of the Opera Property Management System is highly regarded.
• Availability to work a 24/7 rotating roster, encompassing weekdays, weekends, evenings, overnights, and public holidays.
• Unrestricted Australian working rights or a valid visa permitting full-time employment.
• Immaculate presentation and grooming standards, aligning with Crown's expectations.

Crown offers significant career possibilities, exposure to diverse experiences, and learning opportunities. Further details on benefits and opportunities can be found at Crown Resorts Careers.

The Crown Community embraces diversity and uniqueness, welcoming creativity, insights, and experiences from individuals of all races, ages, religions, cultural backgrounds, genders, abilities, LGBTIQ+ identities, and Aboriginal and Torres Strait Islander backgrounds.

Location: Barangaroo Work Type: Full-time Work Arrangement: Onsite