Front Office Duty Manager | Monarto Safari Resort

Front Office Duty Manager | Monarto Safari Resort

Company: Journey Beyond Location: Monarto Work type: full-time Remote/on-site: onsite

About Us Monarto Safari Resort offers an escape from the everyday with its spacious and thoughtfully designed rooms and suites. The resort is expanding to include an additional 20 luxurious tents and a private lodge, catering to guests seeking a getaway. Located less than an hour from Adelaide, the resort and lodge serve as an ideal base for family holidays or romantic weekends.

Journey Beyond is Australia’s premier experiential tourism group, operating 20 brands across Australia and New Zealand. The company connects guests to the land and to each other. Headquartered in Adelaide, Journey Beyond was established in 2016 and encompasses a diverse portfolio of tourism brands. These include iconic trains such as The Ghan, Indian Pacific, Great Southern, and The Overland; the premium small-group outback operator Outback Spirit; the eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures like Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, and Darwin Harbour Cruises, alongside Journey Beyond Cruise Sydney. The group also includes Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo; New Zealand coach tour specialist Grand Pacific Tours; and Voyages Tourism Australia.

About the Role Reporting to the Director of Guest Experience, this role involves leading and overseeing all Front Office operations to ensure a unique and exceptional guest experience at Monarto Safari Resort.

Key responsibilities include:

• Providing high-quality guest service through the management of guest experiences and hotel operations.
• Prioritising workload and allocating tasks to ensure the team delivers memorable experiences.
• Developing team skills to achieve results that positively impact hotel performance.
• Engaging in authentic conversations with guests to resolve issues, queries, or concerns.
• Serving as the first point of contact for critical emergency situations.

About You The successful candidate will possess:

• Duty Manager experience within a hotel setting, with a commitment to delivering excellent guest services.
• Knowledge of NewBook is desirable but not essential.
• Excellent communication and problem-solving skills.
• A valid visa granting the right to work in Australia.
• First Aid and basic CPR certification.
• Responsible Service of Alcohol Certificate.
• Availability to work evenings, weekends, and public holidays.

What we offer

• Opportunities for career progression.
• Journey Beyond group discounts.
• Discounts on hotel accommodation and food and beverage offerings.
• Staff Meals.
• Employee Assistance Program.

How To Apply If you are interested in this role, please click 'apply now' to submit an up-to-date copy of your CV.

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