Front Office Manager - Mercure Perth on Hay

Front Office Manager - Mercure Perth on Hay

Company: Accor - Salter Brothers Hotel Portfolio II Location: Perth WA Work Type: Full-time Onsite/Remote: Onsite

Mercure Perth on Hay is a 127-room, full-service property situated in Perth CBD, near the Swan River. Following recent refurbishments, the hotel now features multiple conference spaces and an expansive indoor/outdoor food and beverage area, offering opportunities to create exceptional guest experiences.

Accor is a global leader that welcomes individuals as they are, providing opportunities to find roles and brands that align with personal styles. The company supports employee growth and learning, aiming to bring purpose to work and enable exploration of limitless possibilities within Accor.

Job Description

Join the Accor family, a group offering extensive career opportunities and significant benefits. This role presents a valuable chance for a capable Assistant Manager to advance their career.

Reporting directly to the General Manager, the Front Office Manager will:

• Lead the Front Office Team to deliver outstanding guest experiences.
• Cultivate welcoming environments and memorable moments for both guests and the team.
• Provide excellent customer service and professionally resolve guest issues promptly.
• Empower team members to exceed guest expectations.
• Coach and mentor Guest Service Agents and Assistant Managers to support their career development.
• Monitor and report on key performance indicators to identify improvement areas.
• Contribute to the development and implementation of front office policies and procedures.
• Collaborate closely with the General Manager on hotel projects, reports, and initiatives, working with the entire hotel team.
• Undertake responsibilities beyond the traditional Front Office Manager scope to enhance skills and serve as a key support to the General Manager.

Qualifications

Required Skills and Experience:

• Relevant experience within the hotel industry.
• Previous Assistant Management experience (2+ years), suitable for progression in a Front Office career.
• Proficiency in Microsoft Outlook, Microsoft Office, and Opera Cloud.
• A guest-focused approach with the ability to adapt in a fast-paced, dynamic environment.
• Capability to manage change and provide swift solutions to emerging issues.
• Leadership qualities, with a willingness to assist colleagues and maintain strong communication with other departments.
• Clear and confident written and verbal communication skills.
• Availability to work across a 7-day roster, including potential overnight shifts.
• Possession of a valid Responsible Service of Alcohol certificate, Approved Manager status, and a valid First Aid certificate, or a commitment to obtain these prior to commencement.

Additional Information

Benefits:

• Opportunity to experience "Work Your Way," "Learn Your Way," and "Benefits Your Way" at Accor.
• Career mobility prospects within the international hotel group.
• Global benefits with Accor hotels and partners.
• A fun, supportive, and collaborative work environment.

Diversity & Inclusion: Accor is committed to being an inclusive company, aiming to attract, recruit, and promote diverse talent. Reasonable adjustments are available to support individuals throughout the recruitment process; please inform us if you require any assistance.

Full working rights in Australia are required to be eligible for this position.