Front Office Manager

Front Office Manager

Company: Private Advertiser Location: Melbourne VIC Work Type: Full-time, On-site

A leading hospitality company is seeking a Front Office Manager to join their team in Melbourne. This position is based in a Central Melbourne CBD location with convenient access to public transport.

About the Role

The Front Office Manager will be responsible for:

• Leading, motivating, coaching, and developing the Front Office team to deliver outstanding guest service.
• Managing the daily operation of the Front Office, ensuring efficient and professional service at all times.
• Building strong working relationships across all hotel departments to promote collaboration and teamwork.
• Recruiting, onboarding, training, and developing team members while maintaining staffing levels within budget.
• Assisting the General Manager with the implementation and monitoring of hotel policies, procedures, and service standards.
• Driving guest satisfaction by proactively resolving guest concerns and identifying opportunities to improve the guest experience.
• Monitoring departmental performance, productivity, and operational efficiencies.
• Ensuring compliance with company policies, health and safety requirements, and brand standards.
• Supporting revenue initiatives and working closely with Sales, Housekeeping, Maintenance, and other departments to deliver exceptional results.

What's in it for you?

• Discounted Hotel & Resort stays globally.
• A generous reward and recognition program.
• Great opportunities for career development.
• Access to subsidised private health cover (following successful probation completion).
• An inclusive workplace supported by active Diversity Resource Groups.

About You

To be successful in this role, you will have:

• Previous leadership experience in a Front Office or Hotel Management role.
• Strong knowledge of hotel front office operations, preferably within a hotel or resort environment.
• Excellent leadership, coaching, and people management skills.
• Proven experience recruiting, training, mentoring, and developing teams.
• Outstanding communication and interpersonal skills.
• A positive, solutions-focused approach with strong problem-solving abilities.
• The ability to work in a fast-paced environment while managing multiple priorities.
• Excellent organisational and time management skills.
• Flexibility to work weekends, public holidays, and varied shifts when required.
• Experience with hotel property management systems (Opera Cloud experience is highly regarded but not essential).

Salary: Competitive annual salary + incentives + super.

How to Apply:

If you are interested in this new opportunity, please click “Apply Now”!