General Manager of Heron Island and Wilson Island

General Manager – Heron Island and Wilson Island

Saliance Global Holdings is an organisation that operates distinctive hotels and resorts in Canada and Australia. We aim to provide guests with opportunities to experience the natural wonders of British Columbia and the Great Barrier Reef, alongside a commitment to the highest standards of service and quality.

Heron Island is a coral cay situated on the Great Barrier Reef, encircled by clear waters and extensive coral formations. Accommodating nearly 280 guests, its near-perfect climate makes it an exceptional year-round location for both living and working. The island features a marine centre, activities centre, boutique, an award-winning day spa, a spacious lounge and bar with pool views, and the Shearwater Restaurant. Guest and staff marine activities include world-class diving, snorkelling, kayaking, and cruises.

Wilson Island is located off Heron Island, approximately 80 kilometres from Gladstone on the central Queensland coast. It offers a unique reef experience. Wilson Island accommodates a maximum of 18 adult guests in 9 Reef Safari Tents.

We are seeking a dedicated and experienced General Manager to oversee all facets of Heron Island Resort and Wilson Island Resort.

Requirements:

• A Business Management Degree is preferable.
• A minimum of 7 years of related hospitality management experience, including Front Office, Food and Beverage, Housekeeping, and Human Resources.
• Demonstrated ability to perform under pressure and manage competing priorities with a focus on guest outcomes.
• Previous experience in a fast-paced and evolving remote working environment.
• A proven track record of preparing budgets, monitoring financial information, and making decisions for corrective actions.
• Understanding of P&L statements and the capacity to implement impactful strategies.
• Proven leadership skills that support the alignment of culture and strategy through employee engagement.
• Ability to communicate and negotiate with all key stakeholder groups to resolve issues.
• Excellent interpersonal skills that support mentoring and coaching across all organisational levels.
• Proven ability to manage details and time-sensitive matters.
• Sound decision-making skills and the ability to respond to high-pressure situations.

General Manager Job Responsibilities:

• Prioritise guest-centric initiatives through strong operational leadership, observation, and engagement.
• Lead and inspire all operational teams to continually enhance the guest experience, service standards, and operational efficiency.
• Assume overall responsibility for the daily operations and commercial performance of the Resort, focusing on revenue maximisation, cost control, and business risk minimisation.
• Collaborate closely with the Executive Leadership Team to ensure effective management of all operational, financial, administrative, and compliance functions, adhering to legislative and company requirements.
• Develop, implement, and manage the Resort's annual budget and long-term business strategy to meet revenue, profitability, and growth objectives.
• Prepare, present, and deliver the Resort's annual operating budget, marketing and sales plan, and capital expenditure program.
• Identify business trends, operational risks, and growth opportunities, implementing continuous improvement initiatives across all departments.
• Ensure full compliance with Resort operating standards, SOPs, company policies, workplace health and safety requirements, environmental obligations, and relevant legislation.
• Lead all key property projects, including capital works, refurbishment programs, and operational improvements.
• Resolve complex guest issues and oversee service recovery strategies to ensure exceptional guest satisfaction.
• Drive the Resort's financial performance by achieving targets for revenue, profitability, guest satisfaction, and employee engagement.
• Ensure all business decisions are made in the best interests of the guest experience, employees, owners, and the long-term sustainability of the Resort.
• Identify and implement cost-saving initiatives without compromising guest experience or service quality.
• Analyse daily business performance reports and make timely operational and commercial decisions.
• Maintain a visible leadership presence throughout the Resort, fostering a positive workplace culture and strong employee engagement.
• Build, mentor, and develop a high-performing leadership team while promoting accountability and continuous improvement.
• Represent the Resort professionally with owners, corporate stakeholders, government agencies, suppliers, and local community partners.
• Perform other duties consistent with the responsibilities of the General Manager role.

What we offer:

• A competitive industry salary.

Location: Gladstone Work Type: Full-time Remote/On-site: Remote