General Manager | Outback Spirit

General Manager | Outback Spirit

Company: Journey Beyond Location: Adelaide SA Work Type: Full-time Remote/On-site: Remote

Journey Beyond, Australia’s premier experiential tourism group, invites applications for a General Manager position within its Outback Spirit division. This is a chance to contribute to a business dedicated to sharing unique Australian destinations and crafting enduring guest memories. Journey Beyond operates 20 brands across Australia and New Zealand, fostering connections to the landscape and to each other. Established in 2016 and headquartered in Adelaide, the group's portfolio includes iconic rail journeys, premium outback touring, eco-luxury lodges, aquatic adventures, observation decks, historic rail services, a safari resort, and New Zealand coach tours.

Outback Spirit Tours specialises in distinctive adventure tours and luxury short stays throughout Australia, capturing the essence of the country from the Kimberley's red cliffs to Tasmania's natural beauty. The company operates eight lodges in remote and picturesque locations, supported by a team passionate about the outdoors and delivering exceptional guest adventures.

This role offers a unique opportunity to lead one of Australia's most extraordinary touring portfolios, encompassing the ancient landscapes of Arnhem Land, Central Australia, and the Kimberley. The position is remote, and the successful candidate will be responsible for the complete success of their assigned portfolio, from guest journey quality and team performance to P&L management and the development of new experiences. Two General Manager vacancies are available, each for a distinct portfolio. This is a role for a commercial, hands-on leader seeking purpose in their work by consistently elevating the guest experience in aspirational locations.

Responsibilities:

• Establish a high-performance culture.
• Drive the safety culture.
• Direct and oversee the financial performance to achieve the budget of the assigned portfolio.
• Maintain and cultivate genuine relationships with Traditional Owners.
• Continuously enhance the guest experience.
• Proactively manage Net Promoter Scores (NPS).

Requirements:

The ideal candidate will be a commercial and financially astute leader with demonstrated experience in:

• Planning, organisation, and strategic thinking.
• Genuine investment in the guest experience and delivering on the promise of ‘sharing special places and shaping lasting memories’.
• Inspirational leadership with a passion for creating high-performance environments for staff.
• Viewing all actions and performance through a guest-centric lens.
• Commercial acumen with a growth mindset and the ability to identify opportunities within challenges.
• Ensuring safety, risk, and compliance.

What We Offer:

• Generous discounts on Journey Beyond travel and experiences.
• An attractive salary.
• Study Assistance Policy.
• Career progression opportunities, including transfers and secondments.
• Employee Referral Policy.
• Private Health discounts.
• Employee Assistance Program.
• Discounts on Journey Beyond merchandise.
• Parental Leave Program.
• Purchased Leave Policy.

How To Apply:

Interested candidates should click 'apply now' to submit an up-to-date copy of their CV.

Your new adventure starts here. Apply now and join us.