General Manager | Outback Spirit

General Manager | Outback Spirit

Journey Beyond, Australia’s premier experiential tourism group, is seeking a General Manager to lead the Outback Spirit business. This is a unique chance to manage an extraordinary touring portfolio across Australia’s ancient and breathtaking landscapes, including Arnhem Land, Central Australia, and the Kimberley.

About Journey Beyond Journey Beyond connects guests to the land and each other through 20 brands across Australia and New Zealand. The group, formed in 2016 and headquartered in Adelaide, includes iconic rail journeys like The Ghan and Indian Pacific, premium outback operator Outback Spirit, eco-luxury lodge Sal Salis Ningaloo Reef, aquatic adventures such as Cruise Whitsundays and Horizontal Falls Seaplane Adventures, Melbourne Skydeck and Eureka 89, Vintage Rail Journeys, The Telegraph Station, Monarto Safari Resort, Exmouth Dive & Whalesharks Ningaloo, Grand Pacific Tours, and Voyages Tourism Australia.

About Outback Spirit Outback Spirit Tours provides unique adventure tours and luxury short stays across Australia, capturing the essence of the country from the Kimberley’s red cliffs to Tasmania’s natural wonders. They operate eight lodges in remote and beautiful locations, with a team passionate about delivering exceptional guest adventures.

About the Role This role offers the opportunity to take charge of the end-to-end success of the Outback Spirit portfolio. Responsibilities include ensuring the quality of guest journeys, the performance of your team, the P&L health, and the development of new experiences. Two General Manager positions are available, each focusing on specific portfolios. This is a role for a commercial, hands-on leader driven by purpose and a desire to continually enhance the guest experience in remarkable locations.

You will be responsible for:

• Setting the tone for a high-performance culture.
• Driving the safety culture.
• Directing and overseeing the financial performance to achieve the budget of the assigned portfolio.
• Maintaining and forming genuine relationships with Traditional Owners.
• Continually raising the bar on guest experience.
• Proactive management of Net Promoter Scores (NPS).

About You The ideal candidate is a commercial and financially astute leader with demonstrated experience in:

• Being planned, organised, and strategic.
• Being truly invested in the guest experience and delivering on the promise of ‘sharing special places and shaping lasting memories’.
• Being an inspirational leader with a passion for creating a high-performance environment for staff.
• Viewing all actions and performance through a guest-centric lens.
• Being commercially astute with a growth mindset and the ability to see opportunity in challenge.
• Ensuring safety, risk, and compliance.

What We Offer

• Generous discounts on Journey Beyond travel and experiences.
• An attractive salary.
• Study Assistance Policy.
• A career with opportunities for progression, transfers, and secondments.
• Employee Referral Policy.
• Private Health discounts.
• Employee Assistance Program.
• Discounts on Journey Beyond merchandise.
• Parental Leave Program.
• Purchased Leave Policy.

How To Apply If you are interested in this role, please click 'apply now' to submit an up-to-date copy of your CV.

Location: Melbourne VIC Work type: full-time Remote/on-site: remote