General Manager

General Manager Quest Serviced Apartments Dickson

Quest Serviced Apartments is seeking a full-time onsite General Manager for its Dickson property. The role offers a salary of $120,000 per annum plus superannuation and benefits, with the option to reside on-site.

About Quest Serviced Apartments At Quest, we foster a local connection and provide opportunities for personal and professional growth. We aim to support your aspirations for business ownership. Being a "Questie" reflects a mindset of creating meaningful moments and providing a consistent guest experience through strong teams, clear standards, and genuine care. We are described as local, warm, and dependable.

Role Purpose The General Manager will oversee the daily operations and team culture of the property. This involves balancing excellent guest experiences with commercial and operational performance, coaching and developing team members, and ensuring consistent standards across all shifts and departments.

This 128-room property, featuring studio and one-bedroom apartments, will join the Quest network in September 2026. Plans are in place to enhance the guest experience, with a refurbishment scheduled to commence as soon as possible.

Key Responsibilities

• Lead and coach teams in key operational areas to meet service and performance standards.
• Cultivate a positive, accountable culture that supports high performance and retention.
• Drive guest experience outcomes, including service recovery and continuous improvement initiatives.
• Manage teams, including responsibilities for rostering, payroll, and performance.
• Monitor and act upon key operational and commercial metrics.
• Collaborate with owners and support functions to achieve business objectives and brand standards.
• Oversee property refurbishment, coordinating on-site activities and inventory management.

About You

• Demonstrated senior leadership experience within hotels or similar service-led environments.
• Strong coaching capability with a practical, people-first approach.
• Calm judgement and decision-making skills in complex, high-paced situations.
• Excellent communication skills across different departments and diverse shift patterns.
• Commercial acumen and comfort using reporting and KPIs to guide performance.
• A consistent, values-led leadership style aligned with guest and team experience.

What We Offer

• A leadership role with significant impact on culture, performance, and guest outcomes.
• Access to clear standards, operational support, and brand resources.
• Competitive salary of $120,000 p.a. plus superannuation and the option to reside on-site.
• Development opportunities within a trusted national network.
• Benefits including parking, uniform, and flexible work arrangements.

Application Instructions Please click "Apply Now" to submit your resume and a brief cover letter detailing your suitability for this role. We are not accepting unsolicited agency referrals. Applicants must possess valid Australian working rights.

Due to a high volume of applications, only shortlisted candidates will be contacted. You may contact hr.admin[at]questapartments.com.au for an update on your application.