Guest Service Agent

Guest Service Agent - Adabco Boutique Hotel, Adelaide SA

Adabco Boutique Hotel seeks a customer-focused individual to manage its reception operations. As a Guest Service Agent, you will oversee daily front office functions, utilising ACCOR's reception and reservations systems to foster guest satisfaction, teamwork, and positive experiences. Your role will involve selling rooms, converting enquiries, increasing occupancy, and encouraging repeat business.

Key Responsibilities:

• Seamless Shift Management: Confidently manage desk operations, including check-ins and check-outs, reservations, supporting housekeeping allocations, handling phone calls, sales, and guest enquiries. You will act as the central point of contact for the hotel, requiring a solution-oriented approach to deliver exceptional customer care.
• Problem-Solving: Address guest issues (technical, billing, service recovery) with professionalism, diplomacy, and a positive resolution. Qualify guest needs and provide solutions in line with best practice procedures, demonstrating strong communication and composure under pressure.
• Operational Excellence: Ensure accuracy in cash handling, daily reporting, and reservation management using the Opera PMS. Adhere to brand standards, safety compliance, and procedural execution.
• Local Expert: Provide comprehensive local area knowledge and recommendations for attractions, dining, and city events. Proactively educate yourself and collaborate with the team to best support guests and achieve desired outcomes.

Our Expectations:

• Hotel Experience: Prior reception/front office experience is essential for a Guest Service Agent. Opera cloud PMS is desired. Strong communication and organisational skills are critical for managing busy periods and maintaining productivity during quieter times.
• Flexibility: Availability across 7 days for 3-4 shifts, including weekend work and some public holidays.
• Ongoing Opportunity: This role offers career growth potential with access to opportunities within our hotel network, ACCOR franchise, and management company. Become part of a proactive, small team dedicated to delivering high-quality services and passionate about continuous development.

Application Instructions:

If you are a professional, experienced, and energetic hospitality professional ready for a dynamic front desk sales role, please submit your resume and a cover letter.

Please note: Due to demand, only those successful for an interview will be contacted. We appreciate your time and wish you all the best.

Salary: $34 – $45 per hour Work Type: Casual Location: Adelaide SA Reporting To: Hotel Management Work Type: Onsite