Hotel Manager | The Whale | Narooma

Hotel Manager | The Whale | Narooma

Company: Merivale Location: Sydney NSW Work type: Full-time On-site: On-site

The Whale Narooma is a boutique coastal retreat on the NSW South Coast, blending relaxed luxury with natural beauty. Guests can enjoy well-appointed accommodation, premium wellness facilities, and dining at Queen Chow. Its location provides easy access to beaches and waterways, offering guests an effortless escape for relaxation, indulgence, and adventure.

The Role

The Hotel Manager at The Whale is a hands-on leader with a genuine passion for delivering exceptional guest experiences, developing the hotel's offering, and a strong understanding of hotel operations.

This role involves joining the precinct's senior leadership team. You will oversee the daily operations of the hotel, including Front Office and Housekeeping. You will also collaborate with the General Manager on key business areas, including the Food & Beverage offering.

To excel in this position, you will be highly organised, possess exceptional communication and interpersonal skills, and demonstrate a proven ability to build strong relationships with both guests and Merivale team members. You will embody the Merivale culture and adopt a proactive, solutions-focused approach to problem-solving.

A passion for mentoring and developing teams, fostering collaboration, and consistently delivering outstanding guest experiences from arrival to departure will be essential.

Key Focus Areas:

• Dedication and passion to deliver excellent guest engagement and VIP experience.
• Team management: lead, develop, and drive a positive culture within the team.
• Proven record of working toward KPIs, rostering, wage analysis, and labour control.
• Rate management and revenue forecasting.
• Relationship management with key stakeholders, including OTAs.
• Regular usage of technologies, including Hotel PMS, OTAs, and POS.
• Delivery and execution of room service.

The Reward

• Competitive salary.
• Paid parental leave and flexible return to work support for new parents.
• Amazing discounts at over 90 venues.
• Career and development opportunities, learning from the best.
• Employee Assistance Program.
• Employee Referral Program.