Hotel Receptionist

Hotel Receptionist - Home Inn Australia (Wagga Wagga)

Home Inn Australia is seeking a Hotel Receptionist for a casual position at our Wagga Wagga, NSW location. This role serves as the initial point of contact for guests, playing a key part in delivering exceptional customer service and ensuring a memorable guest experience. The position is vital for maintaining the professional image and operational efficiency of the hotel.

Responsibilities:

• Greeting guests upon arrival and managing check-ins and check-outs with efficiency and courtesy.
• Handling room reservations, cancellations, and modifications using the property management system.
• Responding to guest inquiries and requests in a professional and helpful manner.
• Addressing guest complaints and concerns with patience and resolution, escalating issues as needed.
• Maintaining accurate guest records and confidential information.
• Providing information on hotel facilities, local attractions, and dining options.
• Answering telephone inquiries and directing calls appropriately.
• Processing payments and securely managing cash and card transactions.
• Assisting with administrative tasks, including filing, scheduling, and documentation.
• Collaborating with housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Monitoring lobby and front desk areas to ensure they remain clean, welcoming, and secure.

Requirements:

• Previous experience in hotel reception, front office, or customer service (or a similar hospitality setting).
• Excellent interpersonal and communication skills, with the ability to build rapport with guests.
• Strong organisational skills and attention to detail.
• Proficiency with hotel management software and computer systems (training will be provided if necessary).
• A welcoming and professional demeanour with a genuine passion for delivering outstanding customer service.
• Ability to remain calm and composed when dealing with challenging situations.
• Flexibility to work various shifts, including evenings, weekends, and public holidays as required.
• Reliability and punctuality with a strong work ethic.
• Basic numeracy skills for cash handling and payment processing.

Preferred:

• Hospitality qualifications or certificates (such as Certificate III in Hospitality).

What We Offer:

• Flexible scheduling to suit your lifestyle.
• Competitive casual rates.
• The opportunity to work within a friendly and collaborative team.
• Investment in staff development with ongoing training.
• Access to employee discounts.
• A workplace where wellbeing and job satisfaction are valued.

About Us:

Home Inn Australia is a well-established hospitality organisation committed to providing comfortable accommodation and exceptional guest experiences across Australia. We pride ourselves on outstanding customer service, creating a home away from home for every guest. Our team is built on values of professionalism, warmth, and integrity, fostering a culture where every employee is valued and supported.

Application Instructions:

If you are a friendly, customer-focused individual interested in joining the Home Inn Australia team in Wagga Wagga, please submit your application, including your resume and a cover letter outlining your relevant experience and why you would be an excellent fit for this role.

Key Facts:

• Company: Home Inn Australia
• Location: Wagga Wagga, NSW
• Work Type: Casual
• Work Location: Onsite