Manager on Duty – Broadbeach

Manager on Duty – Broadbeach

Company: Meriton Suites Location: Broadbeach Work Type: Full-time Salary: $73,000 per year plus superannuation and leave loading Work Environment: Onsite

Meriton Suites is seeking a Manager on Duty to join our Broadbeach team.

About the Role As a Manager on Duty, your role will involve overseeing the daily operations of the Front Office team. You will collaborate with the property’s senior management team to ensure an excellent guest experience.

Key Responsibilities

• Manage and develop the Front Office team to foster service excellence.
• Oversee the guest arrival and departure processes.
• Monitor room allocations.
• Ensure daily and nightly front desk tasks are actioned and completed.
• Uphold Meriton Suites standards, policies, and procedures.
• Serve as a point of escalation for customer issues, complaints, and problems to maintain a high level of customer satisfaction and quality service.
• Promote a strong team culture across the Hotel, including developing and maintaining interdepartmental relationships.

Requirements

• Similar experience in a 4-star or 5-star hotel.
• Working knowledge of a Property Management System, preferably Guest Centrix or similar.
• Excellent verbal communication skills.
• A passion for the hospitality industry.
• Impeccable grooming and presentation.
• Ability to drive a strong team culture.
• Possession of a First Aid certificate or the ability to obtain one.
• Full availability to work a 7-day rotating roster.

Why Meriton Suites? Meriton Suites is Australia’s largest owner-operator of apartment-style hotel suites, with 23 locations and 6,204 suites nationally. We offer:

• Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra, and Melbourne.
• ‘Merit Academy’, our online training platform to further develop your skills and knowledge.
• Paid Parental leave.
• Access to the Employee Assistance Program (EAP) for professional and personal advice.
• Team Member accommodation discounts.
• Friends and Family discounts.
• Kudos – Monthly recognition awards.
• Team activities and social events.
• An induction program for all new starters.

Application Instructions If you would like to be considered for this opportunity, please click on the Apply Now tab below.

Only short-listed applicants will be contacted within 7 days of application. Permanent residents only may apply. Please note that we will not consider external agencies as recruitment for this role is handled internally.