Operations Manager

JLL offers the opportunity to shape a brighter future. We are a global leader in real estate and investment management services, combining world-class services, advisory, and technology. Our commitment is to recruit and empower the most talented individuals, fostering their growth, meaningful careers, and a sense of belonging. Whether your expertise lies in commercial real estate, skilled trades, technology, or you are looking to transition your relevant experience, join us in shaping a brighter way forward.

Title: Operations Manager Company: JLL Location: Lidcombe, NSW Work Type: Full-time, On-site

Reporting To: Centre Manager Key Stakeholders: Drivas Property Group (Client), JLL, Centre Manager, Regional Operations Manager

Duties and Responsibilities:

• Ensure all internal compliance procedures are implemented and adhered to.
• Be accountable for compliance with company OHS policies and the implementation of safety management systems.
• Establish facility quality standards to meet or exceed customer and retailer expectations.
• Coach team members individually to facilitate performance improvement and personal growth.
• Produce an annual budget and secure necessary approvals.
• Provide a detailed 10-year Capital Expenditure (Capex) program that validates the annual program and informs owners of long-range funding requirements.
• Develop and implement a strategy to minimise customer and retailer disruption during development activities.
• Monitor on-site fit-outs on a daily basis.
• Provide a safe workplace for all team members, customers, and visitors by regularly reviewing the workplace for hazards.
• Coordinate, control, and ensure compliance of all contracts/service agreements, and supervise on-site contractors.
• Oversee Environmental Management.
• Manage Essential Services.
• Prepare a Monthly Management Report.

Performance Objectives:

• Regulatory Compliance
• Risk Management
• Stakeholder Relationship and Communication
• People Management
• Budgets & Reporting
• Capital Expenditure
• Development Activity
• Tenancy Delivery
• Occupational Health & Safety

Key Skills:

• Excellent time management and the ability to work to deadlines are essential.
• Well-organised, self-starter capable of managing a range of competing priorities and projects.
• Ambitious with a high level of energy and commitment.
• Ability to resolve complex/technical issues in a practical manner.
• Team player with communication and influencing skills.
• Ability to work independently and make decisions.
• Must display strong initiative and skills to anticipate and manage ongoing changes affecting facilities management.
• Professional presentation skills: ability to engage an audience, create interest and excitement, simplify complex items for effective understanding and learning.
• Tenacious, with a determined attitude to accomplish the best outcome.
• Communicates courteously and proactively, learns customer short and long-term needs, and understands and appreciates issues from the customer’s perspective.

Employee Specification:

• Experience in property facilities management, including exposure to managing to regulatory requirements.
• Strong technical knowledge of building operations, legislation, and management skills.
• Experience in managing contractors on-site and meeting appropriate standards.
• Experience in Work Health & Safety (WH&S) and environmental management requirements.

If this description resonates with you, we encourage you to apply even if you do not meet all the requirements. We are interested in getting to know you and what you bring to the table.

JLL utilises artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Through AI capabilities, we analyse your application for relevant skills, experiences, and qualifications to generate insights on how your unique profile aligns with the specific requirements of the role.

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