Reservations Coordinator

Reservations Coordinator

The Big Group

Location: Sydney NSW Salary: $72,800 + superannuation Work type: full-time Work arrangement: onsite

At The Big Group, we embody 21st-century hospitality, focusing on ingredient sourcing, staff training, and meticulous detail curation. We believe the true art of Australian Hospitality lies in its adaptability, shifting seamlessly between formal and relaxed, contemporary and multicultural, ensuring everyone has an enjoyable experience. Fun is fundamental to our team ethos; we foster a dynamic and enjoyable work environment to deliver exceptional service. Our team is passionate, energetic, and dedicated to creating memorable guest experiences while enjoying their work.

Our venue, located in Sydney's CBD, comprises two state-of-the-art buildings operating cohesively. The Big Group manages all hospitality for 8,500 employees, encompassing multiple floors of meeting rooms, large event spaces, café outlets, and an Event Centre capable of hosting up to 1,000 people. Our meeting rooms and client floors provide personalised, high-touch service for meetings, executive dining, and formal events. We also operate a technologically advanced, three-level event centre featuring a main area for 550 seated guests, pre-function spaces, a lounge, meeting rooms, and an art gallery. Multiple café areas across various levels cater to internal clients throughout the day.

We are seeking a dedicated and detail-oriented Reservations Coordinator to join our team of eight. This role involves coordinating client bookings within our internal system, communicating with clients via phone or email, and gathering detailed information for events and bookings.

Main Duties:

• Coordinate client bookings efficiently, ensuring all details are obtained and accurately recorded.
• Communicate with clients via phone and email to gather event and booking information.
• Provide exceptional customer service to ensure a seamless booking experience.
• Maintain meticulous records and manage booking schedules.
• Collaborate with internal teams to ensure all client requirements are met.
• Coordinate with the AV team to ensure AV requirements are fulfilled.

Skills/Experience Required:

• Proven experience in an administrative role with strong admin abilities, preferably within the hospitality industry.
• Exceptional customer service skills.
• Strong organisational and time management abilities.
• Excellent communication and interpersonal skills.
• Proficiency in using booking systems and software.

How to Apply:

If you are passionate about hospitality and possess the skills and experience to excel in this role, please send your resume and cover letter. Join us in creating unforgettable experiences at The Big Group!