Restaurant Manager – Italian Restaurant

Restaurant Manager – Italian Restaurant

Company: Pasticceria Papa Location: Haberfield Work Type: Full-time On-site/Remote: On-site

Pasticceria Papa is a well-regarded establishment offering authentic Italian pastries, desserts, and café experiences. We focus on blending traditional Italian craftsmanship with warm hospitality, fostering a welcoming environment for patrons to enjoy premium products and excellent service. Our dedication to quality and detail permeates all business aspects, from ingredient sourcing to staff development and customer satisfaction.

About the Role We are seeking an experienced Restaurant Manager for our Haberfield location in NSW. This full-time, on-site role involves overseeing the daily operations of our café, pasticceria, and restaurant. The successful candidate will ensure exceptional customer experiences and maintain the highest service standards, upholding Pasticceria Papa's reputation for quality, hospitality, and operational excellence. This position requires leading a team, managing financial performance, and ensuring the venue remains a valued community destination.

Key Responsibilities

• Oversee all daily restaurant operations, including opening and closing procedures, and ensure compliance with health and safety regulations.
• Lead, train, mentor, and supervise front-of-house and back-of-house staff to deliver consistent, exceptional customer service.
• Manage staff scheduling, rosters, and performance to maintain optimal service levels.
• Monitor and control costs, including food, beverages, and labour, to meet budgeted financial targets.
• Maintain high standards of cleanliness, hygiene, and presentation throughout the restaurant and café.
• Handle customer inquiries, complaints, and feedback professionally, resolving issues promptly to ensure satisfaction.
• Manage inventory, stock rotation, and supply ordering in coordination with kitchen and administrative teams.
• Implement and uphold quality control standards for food and beverage service.
• Contribute to the development and execution of marketing initiatives and promotions to drive customer engagement and revenue.
• Build strong relationships with regular customers while maintaining a welcoming atmosphere for all guests.
• Liaise with senior management on operational matters, performance metrics, and strategic improvements.

What We're Looking For

• Proven 3-5 years of experience as a Restaurant Manager or in a similar hospitality management role within a fast-paced setting.
• Strong leadership abilities, with the capacity to motivate, develop, and manage teams effectively.
• Excellent customer service skills and a genuine passion for delivering exceptional hospitality experiences.
• Valuable understanding of P&L management, budgeting, and cost control in a food and beverage context.
• Knowledge of food safety, health, and hygiene regulations and best practices.
• Strong organisational and multitasking abilities, with attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency with point-of-sale systems and restaurant management software.
• Flexibility to work weekends, public holidays, and varying shifts as required.
• A passion and knowledge for Italian culture, food, and hospitality (preferred).
• Relevant hospitality qualifications or certifications (preferred).
• A valid RSA is required.
• Wine and cocktails knowledge (preferred).
• First Aid certificate (preferred).

What We Offer

• Competitive salary package based on experience and qualifications.
• Ongoing professional development and training opportunities to enhance management skills.
• A supportive and collaborative work environment where contributions are valued.
• Staff discounts on premium products and café offerings.
• The opportunity to join a respected, established business with strong community connections.
• Flexible working arrangements where possible to support work-life balance.
• A role offering genuine career progression within our growing business.

Apply Now If you are an experienced hospitality professional with a passion for excellence and a commitment to creating memorable customer experiences, we encourage you to apply. Please submit your resume, covering letter, and references to the Pasticceria Papa HR team. Send your application via email to: HRM••••••@ppapa.com.au