Room Division Manager

Room Division Manager WestWaters Hotel Caroline Springs Full-time, Onsite

WestWaters Hotel, situated on the shores of Lake Caroline in Caroline Springs, is a comprehensive hospitality venue. It features a large bistro, sports bar, lobby bar, over 600 m2 of event spaces, an extensive gaming room, and a Mercure Hotel. WestWaters is committed to fostering a hospitality environment that unites the local community through quality food, beverages, and social interaction. With a focus on people, WestWaters aims to be a preferred employer and a premier destination for entertainment, celebrations, and gatherings in Melbourne's western suburbs.

About the Role A highly skilled, passionate, and hands-on Room Division Manager is sought to lead the Front Office team and oversee outsourced housekeeping services at Mercure Melbourne Caroline Springs. This role is part of the WestWaters Hotel & Entertainment complex, one of Melbourne's largest western venues. Reporting directly to the General Manager, the successful candidate will assume full responsibility for all Front Office operations. This position presents an excellent opportunity for a Front Office Manager or a senior Front Office Assistant Manager with substantial experience to advance into a management role within a dynamic, fast-paced, multi-outlet setting.

Key Responsibilities

• Adopt a hands-on leadership approach, which includes performing check-ins, engaging in meaningful guest interactions, handling telephone inquiries, and delivering exceptional guest service.
• Train and develop front office staff, ensuring that skill levels and staffing arrangements align with hotel occupancy demands and guest expectations.
• Manage departmental rosters and ensure adherence to both business requirements and financial objectives.
• Maintain accuracy in room inventory control and liaise with the Sales and Housekeeping departments to facilitate seamless operations.
• Conduct regular reviews of Front Office procedures, policies, and standards to optimise efficiency and productivity.
• Collaborate closely with the General Manager to make informed decisions that directly influence business profitability.
• Consistently demonstrate and promote the positive values of the hotel and the management team.

About You

• Hospitality is an integral part of your lifestyle, not merely a profession.
• You possess natural leadership abilities and excellent interpersonal skills.
• You have experience in comparable roles within the hospitality industry.
• You are organised, detail-oriented, and confident in managing multiple priorities.
• You are committed to delivering exceptional guest experiences in a busy, fast-paced environment.
• Accor experience is preferable.
• You have flexible availability, including days, evenings, and weekends.
• You hold full Australian working rights.

Benefits

• Opportunity to work within a multi-outlet hotel and entertainment complex with diverse operations.
• Staff discounts on food, beverages, and accommodation across Oscars Group venues.
• Access to internal and external training programs to support career development.
• Mentoring and support from experienced hospitality professionals.
• Employee Assistance Program and staff recognition initiatives.
• Clear pathways for career progression within Oscars Group, which encompasses Accor, IHG, Event, and Choice properties.

About Us Mercure Caroline Springs and WestWaters are part of Oscars Group, a prominent privately owned hospitality group in Australia. Established in 1986 by the Gravanis family, Oscars Group now manages over 45 venues nationwide, including hotels, pubs, gaming facilities, restaurants, conference and event centres, chartered vessels, and commercial and residential developments. Oscars Group is recognised for its supportive team culture, commitment to career development, and delivery of premium hospitality experiences.

If you are prepared to advance your Front Office leadership career, apply today and join the fun with Oscars Group! We are eager to hear from individuals passionate about delivering outstanding hospitality.