Senior Group (Tour) Leader

Senior Group (Tour) Leader - Casual

Company: UQ College Location: St Lucia Salary: $60 – $64 per hour Work Type: Casual, Onsite

UQ College is seeking a Senior Group (Tour) Leader for a casual, hands-on, field-based role. This unique opportunity involves leading international student group tours across South East Queensland, with no two days the same. Availability is required between September and December 2026. Evening and weekend work will also be necessary, aligning with program schedules.

About This Opportunity

Join a dynamic, people-focused organisation dedicated to creating significant student experiences at UQ College. As a Senior Group (Tour) Leader, you will provide operational oversight and coordination for off-campus UQ College excursions and events. Working within a collaborative team, you will be instrumental in fostering safe, welcoming, and memorable experiences while professionally and enthusiastically representing UQ College.

This role involves the delivery of multi-day programs for medium to large groups (30–100 participants), ensuring safety, compliance, and high-quality program outcomes. You will supervise Group Leaders and Student Guides, supporting effective team performance, clear communication, successful program delivery, and the consistent application of UQ College standards across all activities.

Key Responsibilities

• Provide operational oversight for the execution of all group programs, including multi-day trips and high-volume activities.
• Represent UQ College professionally in all interactions with students, clients, internal staff, and external providers.
• Oversee and support staff in Student Guide and Group Leader positions, ensuring compliance with employment conditions and program expectations.
• Coordinate and manage communication across departments, partner organisations, and external providers.
• Ensure all activities meet safety, compliance, and cultural engagement standards as outlined in relevant Risk Assessments.
• Assign duties to staff, monitor performance, and ensure accountability in program delivery.
• Handle escalations and resolve incidents, ensuring proper documentation and reporting; escalate matters to the Program Services Coordinator or Senior Manager where required.
• Provide leadership in monitoring group behaviour, welfare, and safety for all program participants.
• Contribute to maintaining the image and reputation of UQC through professional, high-quality service delivery.
• Undertake Student Guide and Group Leader duties as required, with responsibility for oversight and coordination.
• Undertake other duties as directed by the position supervisor.

Mandatory Requirements

• Must possess a current Working with Children Check clearance (blue card) issued by Blue Card Services, or be eligible to obtain one prior to commencement.
• Must hold and maintain current First Aid and Cardiopulmonary Resuscitation (CPR) certification, or have the ability to obtain these prior to commencement.

Other

• Comply with legislation and University policy relevant to the duties undertaken, including but not exclusive to:
• The UQC Staff Code of Conduct and the University’s Code of Conduct.
• Queensland occupational health and safety (OH&S) legislation and related OH&S responsibilities and procedures developed by UQC and the University.
• The Education Services for Overseas Students Act 2000, the National Code of Practice for Providers of Education and Training to Overseas Students 2018 and associated legislation, and related responsibilities and procedures developed by the University.
• A valid Blue Card – Queensland’s Working with Children Check (or approved exemption) is required for this position. All staff are expected to treat students and participants, including young learners, with respect and understanding and to always address their concerns. Staff must be familiar with UQC’s child and youth policies which support the safety and wellbeing of children and young people in our care.
• Adopt sustainable practices in all work activities and comply with associated legislation and related University sustainability responsibilities and procedures.
• Staff in this position may be required to wear a UQC uniform.

About UQ College

UQ College Limited is a wholly owned subsidiary company and Registered Training Organisation (RTO) for the University of Queensland (UQ). UQ College provides domestic and international students with access to further and higher education through a range of pathway programs. These include English language, Foundation, Tertiary Preparation, and Bridging Programs, plus Vocational Education and Training (VET) programs.

UQ College prides itself on its carefully selected teaching and support staff, with all programs delivered and supported by specialist teams with extensive experience and industry connections. We aim to provide well-resourced teaching and learning environments and rewarding experiences that lead to excellent outcomes for our staff and students. Staff work collaboratively to create positive environments.

Application Instructions

Please submit your application as per the instructions provided in the original listing.