Shift Manager

Shift Manager McDonald's Australia Joondalup Full-time, Onsite

McDonald's Australia, known colloquially as "Macca's", stands as the nation's premier quick-service restaurant operation, a familiar presence in Australian homes for over five decades. Our commitment is to place customers at the core of all endeavours, striving to make every moment significant. Recognised as an employer of choice, our organisation fosters an environment where pride and enjoyment are integrated with career growth and development within a dynamic setting.

We are seeking energetic Shift Managers for casual, part-time, and full-time roles. This position involves the supervision of shifts and the management of a specific restaurant area. As a 24-hour operation, we offer flexible scheduling to accommodate varying availability. Please note that working days and hours may be subject to adjustment based on restaurant needs.

Join our team and assume a pivotal role in our restaurant operations.

Day-to-Day Responsibilities:

• Deliver outstanding Quality, Service, and Cleanliness (QSC), alongside sales, people practices, and profit during your shifts.
• Oversee employees to ensure adherence to restaurant operations and procedures.
• Uphold restaurant safety and security standards to maintain a secure working environment.
• Maintain food safety at the highest standard.
• Review and monitor guest counts and sales projections to align with shift targets and restaurant objectives.
• Actively solicit customer feedback to enhance customer experience and encourage repeat business.
• Collaborate within the team to provide the highest quality and experience for our customers.

Keys to Success:

• Well-presented, friendly, and organised demeanour.
• Ability to lead a team towards achieving results.
• Adaptability to a fast-paced environment with multitasking capabilities.
• Attention to detail and accuracy.
• Confidence in interacting with customers, suppliers, and contractors, including managing challenging interpersonal situations.
• Clear and effective communication skills.
• Capability to lift, shift, and move items.
• Ability to hear and respond to various alerts and alarms.
• Resilience and adaptability, demonstrating a positive mindset in overcoming challenges.
• A police check is required for successful applicants over 18 years of age.
• A valid right to work in Australia is mandatory.

The Macca’s Difference:

• Discounted Macca’s (Yum!): Access exclusive discounts on McDonald's menu items.
• Access to Discounts at 400 Popular Retailers: Benefit from savings across 400 retailers through our MyBenefits program.
• 24/7 Wellbeing Support: Utilise our health and safety app for continuous support, including free live-chat sessions with registered professionals such as nurses, psychologists, and emergency responders.
• Nationally Recognised Qualifications: As a Registered Training Organisation (RTO), we can issue nationally recognised qualifications at various career stages.
• World-Renowned Training: Receive globally recognised, high-quality training.
• Flexible Work Hours: Enjoy shifts designed to integrate with your life and commitments, promoting work-life balance.
• Diversity and Equal Opportunity: Be part of a diverse workplace that champions equality; we are proud to be an equal opportunity employer.
• Fun and Welcoming Atmosphere: Experience a professional, yet fun and welcoming workplace with a positive and inclusive culture.

Qualifications:

• Management experience in Hospitality or Retail (preferred but not required).
• First Aid Level 2 (preferred but not required).
• Fire Safety Training (preferred but not required).