Travel Consultant - Retail and Direct - Remote

Travel Consultant - Retail and Direct - Remote

APT Travel Group is a leader in developing unique global travel experiences, offering an expanding selection of cruising and touring styles. We invite you to join our team and contribute to crafting memorable journeys for our customers, with support for your career development and growth. Our flexible work culture and substantial benefits make APT Travel Group an ideal employer.

The Role

As a Reservations Consultant within our Call Centre, you will engage with both Travel Agents and direct passengers. Your responsibilities encompass the entire booking process pre-tour, including initial sales, booking flights, accommodation, transfers, and upselling. You will efficiently manage all enquiries and booking requests in a dynamic environment.

Key responsibilities include:

• Accurately making and maintaining reservations for customers and industry partners via phone, chat, or email.
• Recommending additional add-ons and tour experiences to enrich the customer's tour.
• Booking flights to complement tour packages.
• Addressing and resolving complaints and booking issues to achieve satisfactory outcomes for customers.
• Cultivating relationships with customers and agency partners to ensure their confidence and foster loyalty.
• Adapting to changing situations as they occur.

The role operates on a Monday to Friday roster from 8am to 6pm (AEST), with occasional Saturdays and paid overtime. An initial 3-week full-time training period is required, Monday to Friday, 9am to 5pm (AEST).

This role commences on Friday, 28th August. Please note that applicants residing within Melbourne Metro are not eligible for this specific role and are encouraged to apply for our Hybrid position.

About You

To be successful in this role, you will possess:

• Travel industry experience or relevant qualifications.
• Experience working with various GDS platforms and/or booking systems; Sabre experience is preferred.
• A passion for delivering exceptional customer service.
• Excellent attention to detail is a must.
• The ability to manage last-minute changes and fluctuating workloads.
• A willingness to continually learn and grow.
• A positive and can-do attitude.

What We Offer

• Opportunities to experience our premium products through familiarisation trips.
• 4 weeks of annual leave, plus an additional bonus week.
• Opportunities to contribute through our One Tomorrow Foundation.
• A Work From Anywhere Policy, allowing up to 20 days per year to work remotely.
• A Learning Allowance to support your professional development.
• Paid Parental Leave.
• An Employee Assistance Program.
• Travel discounts for family and friends.

Our Values

Our organisational values are central to our culture and guide our decisions and actions:

• Genuine Service: We are committed to the experience we create for our guests, trade partners, and internal stakeholders.
• Better Together: We achieve more through connection and collaboration, valuing all perspectives.
• For Tomorrow: We seek growth opportunities, embrace change, and learn from our experiences, prioritising long-term benefits.
• Celebrate the Moments: We foster a positive work environment and celebrate successes, recognising that a win for one is a win for all.

How to Apply

If this opportunity aligns with your career aspirations, please click APPLY now and submit your resume and a cover letter detailing your relevant experience.

APT Travel Group is committed to equal opportunity employment. We value diversity and strive to create an inclusive environment for all team members, welcoming applicants from all backgrounds and experiences, as we believe diverse perspectives strengthen our team.

Location: Melbourne VIC Work Type: Full-time Work Arrangement: Hybrid Salary: Base + Super + Commissions