Venue Manager - Gowings Restaurant & Bar | QT Sydney

Venue Manager - Gowings Restaurant & Bar | QT Sydney

Company: QT Sydney Location: Sydney NSW Work Type: Full-time Salary: $110,000 - $125,000

QT Sydney is part of EVT, a leading creator of experiences across Australasia, offering career paths within entertainment, ventures, and travel. EVT believes in delivering unique experiences and empowering its employees, known as Daymakers, to create "wow" moments for customers and foster personal career growth. QT Hotels & Resorts is EVT’s premium lifestyle hotel brand, known for its philosophy of "unexpected and unrequested" guest engagement, local inspiration, and signature quirk. Individuality is encouraged among its diverse staff. EVT’s extensive network includes over 140 entertainment experiences, 150 award-winning restaurants and bars, and 80+ hotels, such as QT, Rydges, Atura, LyLo, and Thredbo. Their ventures also encompass a significant property portfolio and hotel management. Opportunities for career advancement within EVT are extensive.

Key Responsibilities

We are seeking an experienced Venue Manager to lead Gowings Bar & Grill at QT Sydney, a signature restaurant. This role also includes oversight of the high-end restaurant and bar on level 1. The ideal candidate will possess the ability to build and develop a strong team, demonstrate sound financial acumen, and have a passion for delivering excellent guest experiences.

• Lead the daily operations of Gowings, collaborating with the Food & Beverage Director, and ensuring adherence to hotel policies, procedures, licensing laws, safety standards, and brand expectations.
• Manage departmental operations, service standards, quality control, handovers, and crisis management to consistently deliver exceptional guest experiences and proactively address potential issues.
• Effectively manage staffing through rostering, leave and overtime control, staff entitlements, and cross-venue training to meet financial, operational, and service targets.
• Recruit, train, develop, and appraise team members, maintaining accurate training records while fostering team morale, cohesion, retention, and a positive service culture.
• Handle all guest feedback and complaints professionally, with urgency and care, ensuring incidents, injuries, and hazards are reported and corrective actions are implemented.
• Drive financial performance by controlling departmental expenses, implementing accounting and cashiering controls, maintaining accurate reporting, and actively identifying opportunities for business improvement.
• Cultivate a strong sales and brand culture by maximising up-selling and on-selling, promoting EVT properties, and acting as a brand ambassador for the venue and hotel.
• Ensure effective communication and collaboration across departments, support colleagues as needed, participate in meetings and training, and maintain a strong working knowledge of venue systems and assets.

What You’ll Bring

• 3+ years of experience as a Venue Manager or in a similar role within luxury hotels, large hospitality groups, or fine-dining restaurants.
• Experience in hotel restaurants is desirable, with a good understanding of a high-end food and beverage offering.
• The ability to identify, analyse, and resolve problems as they arise.
• Strategic thinking for creating new ideas to drive revenue, SPH, and guest engagement for in-house dining.
• Experience managing hospitality teams, a drive to lead from the front, and the ability to train and develop the team.
• Strong communication and collaboration skills.
• Solid financial acumen experience managing wage costs, beverage costs, and delivering results in line with budgeted revenue and profit targets.

How You Work

• Inclusive leader: Values diverse perspectives; builds belonging.
• Owner’s mindset: Acts on data/feedback; ships improvements.
• Resilient and solutions-focused: Stays calm, moves fast.
• Growth mindset: Learns, shares, and levels up others.

Perks from Day One

As part of EVT, you will unlock Elevate Perks from your first day, offering parity across all levels.

• 50% off dining and stays across EVT hotels, including QT, Rydges, Atura, LyLo, and more.
• $2 movie tickets, with discounts on Gold Class, Moonlight Cinema, and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth opportunities across our hotel and entertainment network.
• Paid parental leave; community and volunteering opportunities.

Apply Now

Join QT and become an EVT experience creator, opportunity taker, and the ultimate Daymaker. Contribute to making a positive impact on our people, communities, and environment every day.

Please send your CV and a short cover letter. We welcome applicants from all backgrounds and review applications as they come in – don’t wait! We are eager to see the places your career could take you.