Care Partner (Experienced)

Care Partner (Experienced)

Progressive Home Care Pty Ltd is seeking an experienced Care Partner for an onsite, full-time role in Beckenham. This position offers an hourly rate of $38.50 – $43.

Responsibilities:

• Client Support & Care Coordination:
• Cultivate positive and respectful connections with clients, their families, and carers.
• Undertake non-clinical client assessments and conduct routine wellbeing checks.
• Create and uphold personalised support plans that align with client aspirations and preferences.
• Orchestrate and schedule home care services, support workers, and community-based supports.
• Track client satisfaction and promptly address any concerns or service adjustments.
• Aid clients in navigating available community, aged care, and disability support options.
• Service Delivery & Administration:
• Maintain precise client records, progress notes, and service documentation.
• Ensure services are delivered in adherence to organisational policies and procedures.
• Facilitate the onboarding of new clients and support service commencement procedures.
• Collaborate with rostering and operational teams to ensure uninterrupted care and support.
• Assist with incident reporting and subsequent actions as may be required.
• Communication & Relationship Management:
• Serve as a primary point of contact for clients and their families.
• Liaise with support workers, coordinators, external service providers, and community groups.
• Foster a positive client experience through responsive and empathetic communication.
• Quality & Compliance:
• Contribute to compliance with:
• Aged Care Quality Standards
• Work Health and Safety requirements
• Organisational policies and procedures
• Engage in continuous improvement efforts and feedback mechanisms.

Qualifications:

• Current Criminal Record Check
• First Aid certificate and CPR
• Current Australian Driving License

Competencies and Experience:

• Demonstrated experience in home care, aged care, community care, disability services, or care coordination.
• An understanding of:
• Home Care Packages (HCP)
• Support at Home Program
• Experience utilising care management or rostering systems.
• Knowledge of culturally safe and inclusive care practices.
• Experience working with culturally diverse communities, including Aboriginal and Torres Strait Islander peoples, older persons, people with disability, or vulnerable individuals.

Desirable:

• Experience in assessment and care planning.
• Experience in Dementia and / or Palliative care.
• Knowledge of Aged Care Quality and Safety Standards.
• Familiarity with legislation and regulations pertinent to aged care.

To Apply: Please submit your application.