Home Care Rostering Coordinator

Home Care Rostering Coordinator

Southern Cross Care (NSW & ACT)

Location: Casino Work Type: Full-time Salary: $37.40 per hour + 12% Super + NFP Benefits

Southern Cross Care (NSW & ACT) has a longstanding commitment to providing care that empowers older individuals to live fulfilling lives. Joining our team means you will benefit from not-for-profit salary packaging and the guidance of an experienced leadership team.

Southern Cross Benefits Include:

• Salary Packaging ($15,900) and a meal and entertainment benefit package valued at $2,650.
• Heart HQ, our People Platform, offering exclusive retail discounts and features to support celebration, connection, and success.
• Fitness Passport, providing discounted access to nominated gyms, pools, and health and leisure centres across NSW & ACT for you and your family.
• Discounted private health insurance.
• Wellbeing initiatives, including a Reward and Recognition Program and an Employee Assistance Program.
• Annual leave loading.
• Ongoing Training and Development, including access to LinkedIn Learning with over 6000 courses for SCC Senior Leaders and Support Office teams.
• Genuine Career Progression Pathways, supported by a Buddy Program, New Grad Elevate Program, and Study Support.
• Referral Bonus Program.

The Role

As a Home Care Rostering Coordinator, your primary responsibility will be the efficient coordination and scheduling of home care services to align with each client’s specific needs and preferences. This role is crucial for ensuring the smooth delivery of our home care services, maintaining high client satisfaction, and optimising staff utilisation.

This is a full-time position based in our Casino office.

Key Responsibilities:

• Create and maintain schedules for home care services, considering client preferences, staff availability, and specific care requirements.
• Liaise with clients and their families to understand their needs, preferences, and any scheduling changes.
• Assign appropriate staff to clients based on skill level, availability, and compatibility to ensure continuity of care and client satisfaction.
• Efficiently allocate resources to minimise travel time and maximise staff utilisation, while adhering to regulatory requirements and company policies.
• Facilitate clear and effective communication between clients, staff, and internal personnel regarding scheduling, changes, and updates.
• Proactively identify and resolve scheduling conflicts, staff availability issues, and other logistical challenges to maintain service continuity.
• Maintain accurate records of client schedules, staff rosters, and any changes or updates, ensuring compliance with regulatory standards and internal procedures.
• Contribute to the ongoing improvement of rostering processes and systems to enhance efficiency, accuracy, and client satisfaction.
• Collaborate closely with other team members, including care coordinators, administrators, and management, to ensure seamless coordination of home care services.
• Ensure compliance with relevant legislation, the Enterprise Bargaining Agreement, and industry standards governing home care services, including privacy and confidentiality requirements.

Requirements:

• Previous experience in rostering, scheduling, or coordination roles, preferably within the healthcare or home care sector.
• Strong organisational and time-management skills, with the ability to prioritise tasks and meet deadlines in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to interact effectively with clients, staff, and internal stakeholders.
• Proficiency in computer software and scheduling systems, with the ability to quickly learn and adapt to new technologies. Alayacare experience is preferred.
• Attention to detail and accuracy in maintaining records and documentation.

About Southern Cross Care (NSW & ACT)

At SCC (NSW & ACT), our focus is on people. We are a purpose-led, not-for-profit organisation dedicated to empowering older individuals to ‘live life to the full’. Our passion lies in delivering exceptional care with clinical excellence, offering person-centred services across residential aged care, retirement living, and in-home care to meet individual needs and preferences.

Join SCC (NSW & ACT) for a role that offers more than just employment; it's a journey of meaningful moments, making a tangible difference in the lives of those we support. We are committed to your ongoing development, providing ample opportunities for continuous learning and growth.

SCC is an equal opportunity employer. We prioritise creating a diverse and inclusive workplace where employees feel valued, heard, and experience a safe and respectful environment. All employment decisions are based on qualifications, merit, and business needs. We encourage applications from people of Aboriginal and Torres Strait Islander identity, and people from culturally diverse backgrounds.