Claims Officer - Plan Management

Claims Officer - Plan Management

Company: are-able Location: Shepparton Work Type: Full-time Work Arrangement: Onsite

About are-able: are-able acknowledges the unique strengths and perspectives each individual contributes. We are dedicated to fostering an inclusive, diverse, and supportive workplace where ideas flourish, innovation develops, and individuals feel valued. Our organisation is committed to achieving meaningful impact, enabling professional growth, and promoting a healthy equilibrium between work and family life. With over three decades of profound community engagement, we continue to transform lives and cultivate opportunities. Our mission is to extend our reach and impact for more people across more communities. We are focused on dismantling barriers, challenging stereotypes, and cultivating an environment where everyone's abilities are recognised and nurtured.

Why Work with are-able? are-able is a recipient of the Australian Business Award for Employer of Choice. We cultivate a positive, high-performing team culture grounded in respect, empathy, integrity, and innovation. We seek individuals who are passionate and driven to effect genuine change in people's lives.

In recognition of your valuable contributions, we offer:

• A family-friendly organisational culture that supports genuine work-life balance.
• Attractive salary packaging to enhance your take-home pay.
• Me Days and bonus Christmas leave, providing additional annual leave.

Join our team and contribute to making a significant impact in communities throughout Australia.

Role Overview: This is an administrative position suitable for an individual with a meticulous attention to detail and a strong emphasis on accuracy. Operating within a deadline-driven environment, you will collaborate closely with managers across our NDIS service sites in regional Victoria and South Australia to ensure claims adhere to NDIS compliance standards. Based at our Shepparton office, this role is integral to supporting NDIS participants.

Demonstrated Abilities: The successful candidate will be able to demonstrate:

• A keen eye for detail.
• Good verbal communication skills.
• The capacity to work within deadlines.
• Excellent organisational skills.
• Previous experience in a similar or related role.

We will provide tailored and focused professional development and training to support your growth and potential in this role.

Essential Skills and Attributes: While full training will be provided to equip you with the knowledge and skills required to become a Claims Officer, certain attributes are beneficial for this role:

• Engaging and personable, taking personal responsibility for work, acting with initiative and sound judgment, and assisting colleagues and jobseekers to achieve desired outcomes.
• Resilience, with the ability to set aside challenges and maintain forward momentum when plans do not unfold as expected.
• A high level of knowledge and understanding of the compliance requirements of the Employment Services Deed - DES and jobactive, including evidence supporting claims, placements, and outcomes (highly desirable but not essential).
• Solid administration skills, computer literacy, and a strong attention to detail. This role is 90% administration.
• Innovative thinking and the ability to engage with local employers to create job opportunities that might not otherwise exist.
• Excellent interpersonal, verbal, and written communication skills, including the ability to analyse and report data, and to collaborate with relevant staff to achieve program objectives.
• A high level of professionalism in organising work and time management, with the ability to prioritise tasks and exercise initiative and creativity in achieving desired outcomes.
• Strong people skills, enabling effective communication with a diverse range of staff and client groups.

The are-able Difference: At are-able, all profits are reinvested into the communities we serve. Through the are-able Foundation, donations, and sponsorships, we have contributed over $1.6 million since 2004.

Our guiding values are:

• Integrity: Honesty, transparency, and accountability.
• Respect: Valuing diversity and empowering every individual.
• Empathy: Listening and seeking to understand different perspectives.
• Innovation: Embracing new ideas to create meaningful impact.

Join us and be part of something larger.

Application Information: To obtain a Position Description, please follow the link on our careers page. For further information, please contact Steve Watson on 04•• ••• 903.

are-able is committed to fostering an inclusive workplace and accessible recruitment practices. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people with disability, individuals from diverse cultural and linguistic backgrounds, mature age workers, and people of diverse sexualities and genders (LGBTIQA+).

If you require reasonable adjustments to participate in the recruitment process, or would like job information in an alternative format, please contact our People & Culture team on 03 •••• •400 to discuss your needs.