Client Services Consultant

Client Services Consultant

Cerebral Palsy Alliance

Location: Ryde (hybrid) Salary: $81,000 - $82,000 per annum Work type: Full-time

As a Client Services Consultant, you will be instrumental in managing client relationships, facilitating connections to appropriate services, and contributing to customer service functions. Your duties will encompass scheduling appointments, managing incoming calls, and ensuring smooth client engagement.

This position is based at our Ryde office. Initially, you will be required to work from the office to familiarise yourself with the role and establish internal business relationships. Flexible and hybrid working arrangements will become available after six months.

Responsibilities:

• Client Relationship Management: Cultivate and sustain robust relationships with clients, ensuring their needs are met effectively.
• Service Coordination: Guide clients to suitable services and supports, overseeing their journey from commencement to completion.
• Customer Service Support: Manage incoming calls, schedule appointments, and address routine service delivery inquiries.
• Workflow Management: Prioritise tasks efficiently to manage your client caseload and meet Key Performance Indicators (KPIs).

About You:

• Client-Centric Approach: You exhibit empathy, compassion, and a genuine dedication to prioritising clients in all interactions.
• Relationship Builder: Possess a strong capacity to build rapport and foster positive, trust-based relationships with clients, families, and internal stakeholders.
• Customer Service Excellence: Demonstrated experience in customer service, a call centre environment, and/or medical reception settings. Strong administrative and exceptional customer service skills are essential.
• Team Player: Capable of working both independently and collaboratively within a team structure.
• KPI Achievement: Experience in working towards and achieving KPIs.
• Time Management: Possess strong organisational skills with the ability to effectively prioritise tasks.
• Technical Proficiency: Proficient with the Microsoft suite and experience with CRM systems such as Salesforce is desirable.

Working for CPA offers:

• Access to a tax-free meal, entertainment, and venue benefit card valued at $2,650 per year.
• Flexible working arrangements.
• 12 weeks paid parental leave and 2 weeks paid partner leave.
• Three additional leave days each year (subject to conditions).
• A $100 per year well-being allowance for personal use (e.g., sports equipment, massage, meditation classes).
• Discounted gym membership for you and your family via Fitness Passport.
• Employee Assistance Program.
• Paid Employee Referral Bonus Program for successful referrals.

Our Values: Cerebral Palsy Alliance champions diversity and equitable opportunities for people with disabilities and lived experience, Aboriginal and Torres Strait Islander people, culturally and linguistically diverse backgrounds, and the LGBTQIA+ community. We are passionate, respectful, ethical, curious, and courageous. Great Minds Think Differently.

Ready to Join Us? Apply through this job advert. We are committed to supporting inclusivity for individuals with diverse needs and lived experience. Workplace adjustments can be discussed to ensure a safe and comfortable environment that supports your health, abilities, and personal needs.

More information about working for CPA: This role type has been assessed as requiring a Medium level of physical functionality with some inherent requirements. Further details are available via a provided link. Cerebral Palsy Alliance is an Equal Opportunity Employer. We uphold, advocate for, and protect the rights, wellbeing, and safety of people with a disability. We are a child safe organisation, and all workers are responsible for adhering to the NDIS Worker Code of Conduct.