Credit Contoller

Credit Controller

Shell Energy

Brisbane QLD

Full-time, Onsite

Competitive salary package, with bonus program

Shell Energy brings together extensive expertise and genuine innovation to assist electricity and gas customers navigating a dynamic market. We are looking for individuals with the drive to contribute to providing essential energy for businesses and households, both now and in the future.

The Opportunity

We are seeking an experienced Credit Controller for a 12-month maximum term contract within our Finance team. Reporting to the Credit Team Leader, your responsibilities will include managing customer receivables, fostering strong customer relationships, and ensuring timely collections across a substantial portfolio of commercial and industrial clients. This role is ideal for a proactive and customer-focused credit professional who thrives in a collaborative, fast-paced setting.

Key Responsibilities

• Manage collections activities and ensure prompt recovery of outstanding debts.
• Negotiate payment arrangements in accordance with company credit policies.
• Maintain and manage a large commercial and industrial receivables ledger, with SME support as required.
• Conduct account reconciliations and investigate payment discrepancies.
• Handle customer enquiries, disputes, and complaints professionally and efficiently.
• Liaise with internal teams, including Customer Service and Operations, to support seamless customer outcomes.
• Monitor credit risks, identify trends, and escalate issues as appropriate.
• Process administration, liquidation, and debt recovery matters in line with company procedures.
• Support banking and receivables activities as required.
• Provide backup support to the wider Credit team during peak periods.

About You

To be successful in this role, you will possess:

• A minimum of 5 years' experience in credit control and collections.
• Strong accounts receivable and credit management experience.
• Experience working with ERP systems.
• Intermediate Excel skills.
• Experience assessing credit risks for both new and existing accounts.
• Excellent communication, negotiation, and customer service skills.
• Strong attention to detail and time management capabilities.
• The ability to work independently while contributing positively to a team environment.
• Experience with liquidation, litigation, or insolvency processes.
• Utilities industry experience is advantageous but not essential.

Why Join Shell Energy?

• Join a respected business at the forefront of Australia's energy transition.
• Work within a supportive and collaborative Finance team.
• Be part of an organisation committed to integrity, inclusion, and professional growth.
• Gain valuable experience managing a diverse and complex customer portfolio.

Why join our team

Every day, our people bring deep expertise and true innovation to help our customers meet their energy goals. Here are the top reasons why our people choose us:

• Purpose that is making a positive impact for our customers’ energy future. It’s not just about selling energy; it’s about delivering outcomes for our customers that empower them to stay ahead in a changing market.
• Work that’s interesting, innovative, and high impact. We hope you’ll love the challenge and opportunity to achieve – for our customers and for you.
• People who bring the expertise and drive to succeed. Our team is respectful, inclusive, and supports connection and collaboration.

Visit our careers site to find out more. Join us. Together, we can make the difference count.

Shell Energy is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status, or disability.