Disability Area Coordinator

Disability Area Coordinator - Toowoomba

Tradewind Australia is seeking a Disability Area Coordinator to join their team in Toowoomba. This full-time, onsite role offers a salary of up to $100,000.00 per annum and is with a growing, Indigenous-led organisation that prioritises courage, integrity, cultural responsiveness, and community impact.

This leadership position involves overseeing a diverse portfolio and driving person-centred care and high-quality NDIS service delivery. The ideal candidate is an approachable, practical, and values-driven professional with experience in mentoring frontline staff, managing workforce coordination, and building strong stakeholder relationships.

About the Role:

The Disability Area Coordinator will support the effective coordination of Supported Independent Living (SIL), Community Access, Centre-Based Supports, and In-Home Supports. The focus is on ensuring the delivery of high-quality, person-centred services that promote positive participant outcomes.

Reporting to the General Manager - Allied Health and Disability, this role collaborates with teams, participants, and stakeholders to:

• Support service delivery.
• Maintain quality and compliance standards.
• Facilitate communication across programs.
• Contribute to continuous improvement initiatives.

The position is important for participant safety, workforce coordination, stakeholder engagement, and service development, ensuring services align with NDIS Practice Standards, legislative requirements, and organisational objectives.

Responsibilities:

• Coordinate the day-to-day delivery of disability services across SIL, Community Access, Centre-Based Supports, and In-Home Supports.
• Provide guidance, support, and mentoring to frontline staff to foster a capable, engaged, and participant-focused workforce.
• Coordinate workforce planning, rostering, and resource allocation for efficient and effective service delivery.
• Facilitate participant intake, service commencement, and ongoing service coordination to support positive outcomes.
• Promote the delivery of person-centred, trauma-informed supports that encourage participant choice, independence, and goal attainment.
• Build and maintain positive relationships with participants, families, carers, guardians, support coordinators, and other key stakeholders.
• Support service quality and compliance activities in line with NDIS Practice Standards, legislative requirements, and organisational policies.
• Coordinate the management of incidents, complaints, risks, and restrictive practices, ensuring appropriate documentation, reporting, and follow-up.
• Monitor service delivery outcomes, funding utilisation, and operational requirements, escalating issues and opportunities as required.
• Contribute to continuous improvement initiatives, service development activities, and organisational change processes.
• Participate in on-call support and escalation processes as required.

The Ideal Candidate:

We are looking for a confident and collaborative disability professional with strong experience within the NDIS landscape and a passion for supporting high-quality service delivery. You enjoy working alongside teams, building capability, and helping services run smoothly through effective coordination, communication, and problem-solving.

You are approachable and practical in your approach, willing to step in and support where needed while fostering a positive and inclusive team culture. You understand the importance of building strong working relationships and maintaining clear communication with staff, participants, and stakeholders.

Based in Toowoomba, this role requires someone who can work independently, stay connected across programs, and maintain strong relationships within the broader organisation. You will be comfortable facilitating communication, supporting change and integration activities, and contributing to service improvement opportunities.

Most importantly, you will be organised, resilient, values-driven, and genuinely committed to making a positive difference for participants, families, and colleagues.

What's on Offer:

• Attractive remuneration in line with SCHADS 5.1, plus superannuation.
• Permanent Full-Time Position with long-term career stability and growth opportunities.
• Professional development and continued learning with the support of an experienced leadership team committed to your professional growth, providing ongoing coaching, mentorship, and development opportunities to help you thrive in the role and progress your career.
• Employee Assistance Program (EAP) access for wellbeing and personal support.
• The opportunity to be part of a growing Indigenous-led organisation that values courage, integrity, cultural responsiveness, and community impact in everything we do.

Requirements to be Successful:

• A tertiary qualification in Disability, Community Services, or a relevant field is ideal.
• Demonstrated experience in supporting disability or community services, with a sound understanding of the NDIS.