Disability Services Supervisor

Disability Services Supervisor

Strive Together WA Inc is a not-for-profit, for-purpose NDIS provider established in 1996. We support individuals with disability, their families, and carers across the Perth metropolitan region. Our services are person-centred and include Supported Independent Living, farm-stay respite, and individualised supports designed to foster independence, connection, and wellbeing. Strive also manages Landsdale Farm in Darch, a community space embodying our values of inclusion, learning, and connection.

About the Opportunity

Strive Together WA Inc is seeking an experienced and values-driven Disability Services Supervisor. This role involves coordinating a portfolio of disability services and ensuring the delivery of safe, compliant, and person-centred support. Reporting to the General Manager, Services, you will provide day-to-day operational supervision for allocated services. This includes service planning, workforce coordination, participant safeguarding, stakeholder engagement, and ensuring service-level compliance.

This is a hands-on operational leadership position suitable for a disability services professional experienced in supervising support workers, managing competing service priorities, identifying operational risks, and contributing to continuous improvement within a team of supervisors.

Key Responsibilities

• Supervise support workers, offer operational guidance, and coordinate daily service delivery across assigned disability services.
• Prepare, monitor, and maintain rosters in line with Award requirements, participant funding, and budget parameters.
• Monitor service quality and consistency against participant goals, support plans, behaviour support plans, healthcare plans, medication requirements, and risk assessments.
• Oversee portfolio compliance with NDIS Practice Standards, organisational policies, and safeguarding requirements.
• Support incident review, complaints and feedback processes, and continuous improvement initiatives.
• Monitor restrictive practices, maintain required records, and escalate risks or non-compliance.
• Liaise with Behaviour Support Practitioners regarding implementation, authorisations, reporting, and practice requirements.
• Monitor staff performance, conduct, and capability, identifying coaching or training needs.
• Identify operational, WHS, safeguarding, and workforce risks, and implement approved controls.
• Monitor service expenditure, labour ratios, overtime, agency use, and portfolio budget variances.
• Participate in the on-call roster.

About You

You are an experienced disability services professional with strong operational judgment, effective communication skills, and a commitment to person-centred supports. You are comfortable supervising support workers, managing service pressures, maintaining necessary documentation, and balancing participant outcomes with compliance, workforce, and financial considerations. You bring a practical, solutions-focused approach and can work collaboratively with participants, families, support workers, behaviour support practitioners, and internal stakeholders.

Selection Criteria

• Certificate III in Individual Support or a qualification of equivalent or higher.
• A minimum of two years' experience in the disability services sector in a similar supervisory capacity.
• Demonstrated experience supporting NDIS participants to achieve their goals and live meaningful lives.
• Strong working knowledge of person-centred practice, the NDIS Practice Standards, NDIS Code of Conduct, and participant safeguarding.
• Working knowledge of restrictive practices, including appropriate implementation, documentation, and escalation procedures.
• Experience supporting incident review, complaints management, behaviour support implementation, or restrictive practice reporting.
• Ability to supervise staff, monitor service quality, and identify operational risks.
• Strong written and verbal communication skills.
• Proficiency in using CRM systems and Microsoft Office 365 applications.
• NDIS Worker Screening Check.
• Working with Children Check.
• Current WA driver’s licence and access to a reliable, roadworthy vehicle.
• Ability to participate in the on-call roster.

Why join Strive?

• Engage in purpose-led work with a respected local not-for-profit NDIS provider.
• Undertake a meaningful frontline leadership role with a direct impact on participant outcomes.
• Benefit from salary packaging up to $18,550 per annum to maximise your take-home pay.

Ready to Apply?

If you are an experienced disability services professional seeking a key operational role, your application is welcomed. Strive reserves the right to commence the selection process before the application closing date or to close the advertisement early if sufficient applications are received.

For further information, please contact hr•@strive.org.au or call 08 •••• •400.

Location: Darch Work Type: Full-time Work Arrangement: Onsite