Field Service Engineer (Industrial Coding & Packaging Systems)

Field Service Engineer (Industrial Coding & Packaging Systems)

Melbourne VIC | FMCG & Manufacturing Sector

LETO Technology Pty Ltd is seeking an experienced Field Service Engineer to join its high-performance service team in Melbourne. As a leading provider of industrial coding and identification solutions, LETO Technology supports major FMCG, pharmaceutical, food manufacturing, and industrial businesses across Australia. This full-time, onsite role offers a salary of $48 – $60 per hour, plus bonus and overtime.

This is an opportunity to grow into a leadership role within LETO Technology's expanding Victorian service operation. The successful candidate will work closely with management, take ownership of customer outcomes, engage with new accounts, and mentor team members as the service team develops.

We are looking for an individual who:

• Takes ownership and accountability for customer outcomes and service delivery.
• Solves problems effectively through strong technical capability and attention to detail.
• Is confident in building customer relationships and identifying opportunities to grow existing and new accounts.
• Is willing to support the initial expansion of our Victorian operation by onboarding new customers, conducting equipment audits, and establishing preventative maintenance and service plans.
• Leads by example through professionalism, integrity, and technical excellence.
• Enjoys mentoring and supporting others as the Victorian team grows.
• Possesses a commercial mindset, understanding that exceptional service underpins long-term customer partnerships.
• Wants to build a long-term career with a clear pathway into a Service Team Leader position.

This position is ideal for an experienced Field Service Engineer looking for more than a standard service role. It offers the chance to help establish and grow LETO Technology's Victorian presence, develop the customer base, deliver premium technical support, and lay the groundwork for a high-performing service team, with the potential to progress into leadership as the business expands.

The Role

This is a hands-on, customer-facing Field Service Engineer position supporting high-speed manufacturing and production environments across Victoria. As one of the initial technical representatives in the region, you will play a critical role in establishing LETO Technology's Victorian service operation. Beyond delivering premium technical support, you will help develop long-term customer relationships, onboard new accounts, and identify opportunities to grow our service presence. You will be responsible for diagnosing, repairing, and preventing issues across critical production equipment where reliability, uptime, and customer confidence are paramount. Comprehensive product training will be provided, but this opportunity is best suited to an experienced engineer who can quickly apply their existing expertise while continuing to develop across our product portfolio.

Key Responsibilities:

• Install, commission, service, and maintain Continuous Inkjet (CIJ), Thermal Inkjet (TIJ), Thermal Transfer Overprinting (TTO), Laser, Large Character (LCM), and Label Print & Apply (LPA) systems.
• Diagnose and resolve electrical, mechanical, software, and communication faults across a wide range of industrial equipment.
• Deliver high-quality first-time fix outcomes while maintaining excellent customer service.
• Perform preventative, predictive, and reactive maintenance to maximise equipment reliability and minimise production downtime.
• Support new customer onboarding, including equipment audits, asset documentation, preventative maintenance planning, and operator training.
• Build strong customer relationships and identify opportunities to expand service, consumable, spare parts, and equipment offerings.
• Provide operator and maintenance training to improve equipment performance and customer self-sufficiency.
• Accurately complete service documentation, asset records, quotations, recommendations, and parts usage through our Service CRM.
• Maintain vehicle stock, specialised tooling, and spare parts to ensure a high level of field readiness.
• Collaborate closely with the national service, projects, and sales teams to deliver exceptional customer outcomes.
• Contribute to the continued growth of LETO Technology's Victorian customer base while helping establish the foundations of a future service team.
• Achieve key performance indicators across safety, utilisation, customer satisfaction, technical quality, documentation, and commercial performance.

This role includes regular travel throughout Victoria, periodic interstate travel for training and customer support, participation in a rotating on-call roster, and occasional weekend work to meet customer production requirements. For the right candidate, this position offers a genuine pathway into a VIC Service Supervisor role.

To apply, please submit your resume and cover letter.