Manager, Clients and Growth

Manager, Clients and Growth

Grant Thornton Australia is a leading global network of independently owned and managed accounting, advisory, and consulting firms. Our operations in Australia support the careers of over 1,500 individuals across six national offices. We are committed to our clients, people, and communities, aiming to 'Reach for Remarkable' through expertise, principled execution, and personalised experiences. With partner firms in over 145 markets, we offer extensive career pathways.

About this Role

This is a unique opportunity to influence how we safeguard and expand our most critical client relationships. At Grant Thornton, we are dedicated to delivering exceptional client experiences and fostering sustainable growth. This position is central to our ambition, assisting us in proactively protecting revenue, reinforcing key relationships, and identifying new growth avenues firm-wide. We seek a commercially astute individual adept at transforming insights into action and influencing outcomes within a complex stakeholder landscape.

Key Responsibilities

• Lead the execution of our client retention program, with a focus on protecting and growing high-value and at-risk clients.
• Conduct client discussions and feedback sessions to identify risks, strengthen relationships, and uncover growth opportunities.
• Manage client conversation reporting, translating feedback, themes, and risk indicators into actionable recommendations for Partners and leadership.
• Oversee and develop our Client Voice survey program to ensure timely identification and action on issues.
• Collaborate with Service Line, Industry, and Business Development teams to integrate client retention into growth strategies.
• Support pricing and renewal discussions to safeguard margins while retaining key relationships.
• Prepare insight packs for the CEO and leadership to inform strategic client engagement.
• Utilise marketing technology and data platforms to facilitate more effective, insight-driven decision-making.
• Promote the adoption of tools and processes that enable faster, improved client decision-making.

What We’re Looking For

• Experience in client management, business development, or strategic program delivery.
• Demonstrated ability to translate data and insights into commercial results.
• Comfortable working with senior stakeholders in a matrixed environment.
• Strong commercial acumen, including an understanding of pricing and revenue drivers.
• Proficiency in project management and execution.
• Comfortable working with data, systems, and client insight tools.

Capabilities & Attributes

• Outcome-focused with a significant emphasis on revenue protection and growth.
• Curious and insight-driven, possessing a strong client-centric mindset.
• Proactive, organised, and capable of driving initiatives from inception to completion.
• Collaborative, with the ability to unite stakeholders to achieve results.

If you are interested in this role but do not meet every single requirement, we encourage you to apply. We are keen to explore the unique skillset and attributes you can contribute to the team.

Reach Your Remarkable

At Grant Thornton, we operate differently, understanding that remarkable achievements are possible when we strive for better and care about our work. We are a dynamic and authentic mix of backgrounds, perspectives, and ways of thinking. Our shared purpose drives us: we care for our people, clients, and communities, supporting them to thrive. You will be exposed to challenging and rewarding opportunities, building your confidence and capabilities at every stage. You will receive support, motivation, and inspiration from a team of passionate and caring collaborators and leaders. You will be empowered to build a career path tailored to you and encouraged to make a meaningful difference. The excellence you deliver and the impact you make will always be seen, felt, and celebrated.

Remarkable Perks That Put You First:

• 9-day fortnight with no salary reduction.
• Flexible working options are available.
• Fully funded gym membership.
• Mental health support, financial, and wellbeing coaching.
• And many more.

Application Information

• Location: Sydney NSW
• Work Type: Full-time
• Work Arrangement: Onsite
• Salary: Salary Continuance Insurance

We are committed to an inclusive and accessible recruitment process for all applicants. We warmly encourage applications from individuals from diverse backgrounds, including Aboriginal and/or Torres Strait Islanders, those in the LGBTQI+ community, and individuals who identify as having a disability or are neurodivergent. Click here for recruitment support information and to learn more about Diversity, Equity, and Inclusion at Grant Thornton.

Should you have questions or require any adaptations or additional support for your individual circumstances to perform at your best during the application or recruitment process, please contact our Talent Acquisition team at gtt•••••••••••@au.gt.com.

We provide fair consideration and evaluation to a high volume of applications and endeavour to provide feedback at the earliest opportunity.