Quality , Risk, Compliance Manager

Quality, Risk, Compliance Manager

Company: Right at Home Location: Como Work Type: Full-time Work Setting: Onsite

Right at Home is a leading provider of in-home care and support services, delivering high-quality aged care, disability support, nursing, and companionship services. Our mission is to improve the quality of life for those we serve by providing person-centred care that promotes independence, dignity, and choice.

We are seeking an experienced and dedicated Quality, Risk, and Compliance Manager to lead and oversee our quality, risk management, governance, and compliance functions. This role is critical in ensuring our services meet all legislative, regulatory, and accreditation requirements while driving a culture of continuous improvement across the organisation.

Key Responsibilities

• Quality Management:
• Develop and maintain the Quality Management System.
• Monitor compliance with the Aged Care Quality Standards.
• Conduct internal audits.
• Manage continuous improvement activities.
• Review client satisfaction and service outcomes.
• Coordinate accreditation and audit preparation.
• Risk Management:
• Maintain the organisational Risk Register.
• Identify and assess operational, clinical, financial, and workplace risks.
• Investigate incidents and near misses.
• Monitor risk mitigation strategies.
• Report significant risks to the executive team.
• Consumer Engagement:
• Oversee incident reporting systems.
• Investigate serious incidents.
• Monitor complaints and feedback.
• Ensure corrective actions are implemented.
• Identify trends and recommend improvements.

Requirements

• Must have a proven track record and recent experience working for a profit community care provider.

About You

To be successful in this role, you will possess:

• Relevant qualifications in Quality Management, Risk Management, Healthcare, Nursing, Business, or a related discipline.
• Demonstrated experience in quality, risk, and compliance management within aged care, disability services, healthcare, or community services.
• Strong understanding of the Aged Care Quality Standards, NDIS Practice Standards, and relevant Australian legislation.
• Experience coordinating audits, accreditation processes, and compliance programs.
• Excellent analytical, investigation, and report-writing skills.
• Strong communication and stakeholder management abilities.
• High attention to detail and commitment to quality outcomes.
• Current National Police Clearance and valid Australian driver’s licence.

What We Offer

• Competitive remuneration package.
• Supportive leadership team and positive workplace culture.
• Professional development and career growth opportunities.
• Opportunity to make a meaningful impact on quality care outcomes.
• A rewarding role within a growing and respected organisation.

How to Apply

If you are passionate about quality, governance, and continuous improvement and would like to contribute to delivering exceptional care services, we would love to hear from you.

Please submit your resume and a cover letter outlining your suitability for the role.

Right at Home is an Equal Opportunity Employer and encourages applications from people of all backgrounds.