Residential Service Manager – Vertical Village (Psychosocial & Complex Care)

Residential Service Manager – Vertical Village (Psychosocial & Complex Care)

Allcare Disabilities Australia

Macquarie Fields

Full-time, Onsite

A unique opportunity exists to lead a new Vertical Village in Macquarie Fields, establishing a positive, practice-led culture from its inception. This position is suited for a leader with experience in complex disability settings who excels at being visible, setting standards, and cultivating capable teams. Registered Nurses with community care experience are highly desirable but not essential.

About AllCare AllCare is transforming disability housing with its innovative Vertical Villages. These modern apartment-style communities are designed to foster independence while providing 24/7 onsite support. Our villages cater to individuals with psychosocial disability and complex needs, aiming to create safe and inclusive environments that enable residents to pursue their chosen lifestyles.

About the Role In this role, you will be responsible for the daily operations of the Vertical Village and will serve as the practice lead for the site. This is a hands-on leadership position with opportunities for development as the village matures and the service expands.

Key Responsibilities

• Manage the daily operations of the Vertical Village in Macquarie Fields.
• Act as the practice lead, demonstrating best practices in psychosocial and complex care.
• Build, coach, and mentor a high-performing team that fosters a positive environment.
• Drive a positive and inclusive culture based on safety, respect, and accountability.
• Support participants with psychosocial and complex needs in achieving their personal goals.
• Oversee rostering and staffing to ensure consistent and safe support.
• Facilitate team meetings, supervision, and capability development initiatives.
• Ensure adherence to NDIS, quality, and safety standards.
• Apply strong clinical judgement and proactive risk management strategies.

What We’re Looking For

• A Registered Nurse qualification is highly desirable, particularly if accompanied by community care experience.
• A Bachelor’s degree in Social Work, Psychology, or a related discipline is also desirable.
• A strong background in psychosocial disability and/or complex, high physical support.
• Proven leadership experience within community, residential, or complex care settings.
• A confident, visible leader who actively engages with their team on the floor.
• A solid understanding of NDIS practices and community-based service delivery.
• A passion for developing individuals and enhancing participant outcomes.

Why Join AllCare?

• Career Growth: Contribute to the development of a new Vertical Village and grow alongside the expanding service.
• Work-Life Balance: The role operates Monday to Friday during business hours, with no rotating rosters.
• Strong Support: Benefit from centralised rostering, recruitment, and People & Culture teams.
• Professional Development: Access to sector-leading learning and leadership pathways.
• Wellbeing: A premium Employee Assistance Program (EAP) is available for you and your family.
• Benefits: Includes a competitive salary, salary packaging options, a fitness pass, and staff discounts.

If you are a practice-led leader seeking to build something meaningful and create a positive legacy from the outset, we encourage you to apply.

To apply, please submit your application to help shape AllCare’s newest Vertical Village in Macquarie Fields.